The integration of multiple streams for the creation of new knowledge occurs through the mechanism of ______________. * combination socialization internalization externalization
The integration of multiple streams for the creation of new knowledge occurs through the mechanism of ______________. *
combination
socialization
internalization
externalization
Knowledge discovery is the development of new knowledge from data and information or from __________. *
sharing knowledge effectively
applying knowledge in new ways
capturing tacit knowledge from people
the synthesis of prior knowledge
Knowledge utilization benefits from two processes _______________ that do not involve actual transfer of knowledge. *
externalization and internalization
combination and socialization
routines and combination
routines and direction
Which of the following is not a subprocess that facilitates one of the KM processes? *
Combination
Internalization
Exchange
Management
What type of technology is recommended for domains that have an experience base spanning the entire organization? *
Diagrammatic reasoning
Rule-based systems
CBR
Model-based reasoning
The discovery of new explicit knowledge relies most directly on ________________. *
internalization
externalization
socialization
combination
At what level does KM affect organizations and organizational performance? *
People
Processes
Products
All of the above
Which of the following is not a way described in the text for KM to impact people? *
Increases an employee’s net pay.
Facilitates learning from external sources.
Enhances job satisfaction.
Enables employees to be more flexible.
Which of the following is not a KM-related facilitator of employee job satisfaction? *
Increased salaries.
Improved job performance.
Improved market value.
Increased knowledge.
How does KM affect process effectiveness? *
KM keeps organizations informed of changing circumstances making the organizations more adaptable.
KM identifies cost saving opportunities for organizations or organizational units.
KM enables organizations to make well-informed decisions in a shorter period of time.
New and novel processes can be developed utilizing KM knowledge discovery methods and technologies.
Which of the following is not an example of a KM mechanism? *
On the Job Training
Face-to-face meetings
Employee rotation across departments
None of the above
Which of the following is not a way in which KM impacts value-added products? *
Improve existing products to provide additional value to customers.
Indirectly, due to the effect of KM on organizational process innovation.
Develop new products.
None of the above.
What are the two subprocesses of knowledge capture systems? *
Direction and routines.
Externalization and internalization.
Combination and socialization.
Exchange and socialization.
One important way in which learning through socialization may be facilitated involves the use of a __________. *
online help system
learning management system
electronic books (e-books)
community of practice
What type of technology is recommended for an intelligent reasoning technique that uses a model of an engineered system to simulate its normal behavior? *
Model-based reasoning
CBR
Rule-based systems
Statistical analysis
M&G company underwent an important restructuring to facilitate a move towards knowledge management. It included capturing and leveraging knowledge from consulting engagements. Another aspect of the revised strategy was to use knowledge to accelerate the process of providing consulting solutions for clients. This strategy led to the creation of several different KM initiatives within the company. One such KM initiative was the establishment of the Center for Business Knowledge (CBK) and its network of local centers, with the goal of harvesting the knowledge of the firm’s employees and enabling firm-wide knowledge sharing practices to meet their client needs and support their employees. To further promote knowledge sharing, it utilizes a variety of technologies including: MGpedia which is an internal document site; M-Vision, which is version of YouTube; and the Idea Zone, which is a wiki for employees to post and discuss business ideas. The CBK served as a library for consulting methods and techniques as well as documents resulting from client engagements. Moreover, this center was created with the idea of distribution and integrating the knowledge of all the projects and it uses many tools and methods to assist their client-serving professional. However, the key to leveraging knowledge capital is through the way people work together across business units and geographic boundaries, and the group focused its efforts on developing a knowledge sharing culture underpinned by a robust information and knowledge management infrastructure. How does KM enable a sustainable competitive advantage? *
Knowledge-based products are difficult to imitate due to copyright and patent laws.
Employee job satisfaction is difficult to replicate across organizations.
Knowledge-enabled improvement in process efficiency produces a large
Knowledge needed to effectively exploit resources must be learned, which takes a long time to duplicate.
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