The henderson group has been in data mining business for 2 years. The dounder of the group is constantly watching the online chatter abour the company and talks with the customer service dwpartment weekly to learn about customer complaints. Which discovery skill does the founder use?

Practical Management Science
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Author:WINSTON, Wayne L.
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The henderson group has been in data mining business for 2 years. The dounder of the group is constantly
watching the online chatter abour the company and talks with the customer service dwpartment weekly to
learn about customer complaints. Which discovery skill does the founder use?
Transcribed Image Text:The henderson group has been in data mining business for 2 years. The dounder of the group is constantly watching the online chatter abour the company and talks with the customer service dwpartment weekly to learn about customer complaints. Which discovery skill does the founder use?
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