The following steps are for dealing with incoming communication procedure for organization X.Answer the phoneAsk the caller “How can I help?”If the answer is about products, transfer the call to Sales department.If the answer is about customer service, ask “What is the problem?”If the problem is about “Shipping”, Transfer the call to Shipping departmentIf the problem is about the product, take product name and customer name. Then, transfer the call to the Help DeskAny other request that is not specified, take customer information and contact number and check with the supervisor to direct you to the correct department.Finish the callConvert the steps into a flowchart

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Answered: The following steps are for dealing…

Database System Concepts

7th Edition

ISBN:9780078022159

Author:Abraham Silberschatz Professor, Henry F. Korth, S. Sudarshan

Publisher:Abraham Silberschatz Professor, Henry F. Korth, S. Sudarshan

Chapter1: Introduction

Section: Chapter Questions

Problem 1PE

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The following steps are for dealing with incoming communication procedure for organization X.

Answer the phone
Ask the caller “How can I help?”
If the answer is about products, transfer the call to Sales department.
If the answer is about customer service, ask “What is the problem?”
If the problem is about “Shipping”, Transfer the call to Shipping department
If the problem is about the product, take product name and customer name. Then, transfer the call to the Help Desk
Any other request that is not specified, take customer information and contact number and check with the supervisor to direct you to the correct department.
Finish the call

Convert the steps into a flowchart

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