The following steps are for dealing with incoming communication procedure for organization X. Answer the phone Ask the caller “How can I help?” If the answer is about products, transfer the call to Sales department. If the answer is about customer service, ask “What is the problem?” If the problem is about “Shipping”, Transfer the call to Shipping department If the problem is about the product, take product name and customer name. Then, transfer the call to the Help Desk Any other request that is not specified, take customer information and contact number and check with the supervisor to direct you to the correct department. Finish the call Convert the steps into a flowchart
The following steps are for dealing with incoming communication procedure for organization X. Answer the phone Ask the caller “How can I help?” If the answer is about products, transfer the call to Sales department. If the answer is about customer service, ask “What is the problem?” If the problem is about “Shipping”, Transfer the call to Shipping department If the problem is about the product, take product name and customer name. Then, transfer the call to the Help Desk Any other request that is not specified, take customer information and contact number and check with the supervisor to direct you to the correct department. Finish the call Convert the steps into a flowchart
Database System Concepts
7th Edition
ISBN:9780078022159
Author:Abraham Silberschatz Professor, Henry F. Korth, S. Sudarshan
Publisher:Abraham Silberschatz Professor, Henry F. Korth, S. Sudarshan
Chapter1: Introduction
Section: Chapter Questions
Problem 1PE
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The following steps are for dealing with incoming communication procedure for organization X.
- Answer the phone
- Ask the caller “How can I help?”
- If the answer is about products, transfer the call to Sales department.
- If the answer is about customer service, ask “What is the problem?”
- If the problem is about “Shipping”, Transfer the call to Shipping department
- If the problem is about the product, take product name and customer name. Then, transfer the call to the Help Desk
- Any other request that is not specified, take customer information and contact number and check with the supervisor to direct you to the correct department.
- Finish the call
Convert the steps into a flowchart
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