THE DIGITAL FIRM YOU ARE EMPLOYED AS A RISK EXPERT ANTICIPATES UNDERTAKING STRATEGIC REFOCUSING TOWARDS THE ADOPTION OF INDUSTRY 4.0 PRINCIPLES FOR COMPETITIVE POSITIONING IN VIEW OF ITS PERCEIVED ABUNDANT OPPORTUNITES. FOR IT IS WIDELY BELIEVED THAT INDUSTRY 4.0 REPRESENTS A FUNDAMENTAL CHANGE IN THE WAY INSTITUTIONS OPERATES AND RELATED WITH STAKEHOLDERS WITHIN THEIR ECO SYSTEM. A) DESIGN A RISK ASSESMENT TOOL THAT SHOULD SQUARELY INFORM YOUR FIRMS PREPAREDNESS TOWARDS THE ADOPTION OF THE INITIATIVE B) ENUMERATE ANY FOUR KEY ISSUES AND RISKS ARISING OUT OF THE FEEDBACK FROM THE ASSESMENT TOOL THAT NEED PROMPT INDENTIFICATION FOR DATA REQUIREMENTS OVER INITIATIVES SUCH AS THIS EXERCISE C) PROVIDE HYPOTHETICAL ANALYSIS OF ANY 5 INADEQUECIES EXISTENT AT YOUR FIRM THAT JUSTIFIES PREPAREDNESS

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Applications of CRM

Customer Relationship Management (CRM) is a software/ tool that helps a business to manage its relationship with its customers, clients, and vendors. In other words, CRM software assists businesses in improvising their relations with their customers throughout the buying process. It is an end-to-end solution comprising service cloud, commerce cloud, marketing cloud, AI-based Customer Data Platform (CDP), and sales cloud.