The call center manages an average of 42 calls per operator per shift. A new call center software was being marketed designed to enable handling more than 42 calls per operator per shift. The Quality Head got 36 operators to be trained on the new software. The sample showed an average of 42.4 calls per operator per shift with a sample standard deviation of 1.2 calls per operator per shift. The company needs to understand whether it should buy the software or not. Set up the hypothesis and test it at 5% significance level. Use the critical value approach.

MATLAB: An Introduction with Applications
6th Edition
ISBN:9781119256830
Author:Amos Gilat
Publisher:Amos Gilat
Chapter1: Starting With Matlab
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The call center manages an average of 42
calls per operator per shift. A new call center
software was being marketed designed to
enable handling more than 42 calls per
operator per shift. The Quality Head got 36
operators to be trained on the new software.
The sample showed an average of 42.4 calls
per operator per shift with a sample standard
deviation of 1.2 calls per operator per shift.
The company needs to understand whether it
should buy the software or not. Set up the
hypothesis and test it at 5% significance level.
Use the critical value approach.
Transcribed Image Text:The call center manages an average of 42 calls per operator per shift. A new call center software was being marketed designed to enable handling more than 42 calls per operator per shift. The Quality Head got 36 operators to be trained on the new software. The sample showed an average of 42.4 calls per operator per shift with a sample standard deviation of 1.2 calls per operator per shift. The company needs to understand whether it should buy the software or not. Set up the hypothesis and test it at 5% significance level. Use the critical value approach.
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