ter you complete the Practice Tasks, you learn about new developments at Game Technology. The marketing group added a new data analyst position to provide IT support. The new person will track customer response times, prepare contact management plans for sales reps, and develop customer satisfaction surveys. Marketing also decided to update customer categories. Critical Thinking Challenge: Tasks Page The Potential and Former categories are not affected. The new categories are Silver, which replaces the Active category; Gold, which replaces the Preferred category; and Platinum, which includes any customer whose orders total at least $1,000 in the last 24 months.

Database System Concepts
7th Edition
ISBN:9780078022159
Author:Abraham Silberschatz Professor, Henry F. Korth, S. Sudarshan
Publisher:Abraham Silberschatz Professor, Henry F. Korth, S. Sudarshan
Chapter1: Introduction
Section: Chapter Questions
Problem 1PE
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Challenge Tasks
After you complete the Practice Tasks, you learn about new developments at Game Technology. The marketing group added a new data analyst position to provide IT support. The new person will track customer response times, prepare contact management plans for sales reps, and develop customer satisfaction surveys. Marketing also decided to update customer categories. Critical Thinking Challenge: Tasks Page The Potential and Former categories are not affected. The new categories are Silver, which replaces the Active category; Gold, which replaces the Preferred category; and Platinum, which includes any customer whose orders total at least $1,000 in the last 24 months.

 

Task 1: Draw a new version of the use case diagram that adds the new marketing technician.

Task 2: Draw a state transition diagram that shows the new customer categories and the conditions for each category

 

Background
The IT team at Game Technology prepared DFDS for the new C system. You will help the team
develop a set of object models. The C system model will include use cases that represent various
business processes. The customer and sales rep entities will be actors, with these methods:
Entity
Customer
Methods
Request product information
• Place order
• Respond to Web promotion
• Sign up on game blog
• Initiate sales call to customer
• Respond to customer inquiry
• Follow up after prior order
• Follow up after prior information request
Sales Rep
You also learned that customer categories are based on specific conditions, as shown:
Category Conditions
Potential
Has not placed an order in the last 24 months, but has responded to a Web
promotion or requested product information or signed up on our game blog
Has placed at least one order in the last 24 months
Active
Preferred Has placed at least three orders in the last 24 months
Former
An Active or Preferred customer with no orders in the last 24 months
Practice Tasks
Task 1. Draw a use case diagram that includes the entities and the use cases.
Task 2. Draw a state transition diagram that shows the customer categories and the conditions
for each category.
Challenge Tasks
After you complete the Practice Tasks, you learn about new developments at Game Technology.
The marketing group added a new data analyst position to provide IT support. The new person
will track customer response times, prepare contact management plans for sales reps, and
develop customer satisfaction surveys. Marketing also decided to update customer categories.
The Potential and Former categories are not affected. The new categories are Silver, which
replaces the Active category; Gold, which replaces the Preferred category; and Platinum, which
includes any customer whose orders total at least $1,000 in the last 24 months.
Task 1. Draw a new version of the use case diagram that adds the new marketing technician.
Task 2. Draw a state transition diagram that shows the new customer categories and the
conditions for each category.
Transcribed Image Text:Background The IT team at Game Technology prepared DFDS for the new C system. You will help the team develop a set of object models. The C system model will include use cases that represent various business processes. The customer and sales rep entities will be actors, with these methods: Entity Customer Methods Request product information • Place order • Respond to Web promotion • Sign up on game blog • Initiate sales call to customer • Respond to customer inquiry • Follow up after prior order • Follow up after prior information request Sales Rep You also learned that customer categories are based on specific conditions, as shown: Category Conditions Potential Has not placed an order in the last 24 months, but has responded to a Web promotion or requested product information or signed up on our game blog Has placed at least one order in the last 24 months Active Preferred Has placed at least three orders in the last 24 months Former An Active or Preferred customer with no orders in the last 24 months Practice Tasks Task 1. Draw a use case diagram that includes the entities and the use cases. Task 2. Draw a state transition diagram that shows the customer categories and the conditions for each category. Challenge Tasks After you complete the Practice Tasks, you learn about new developments at Game Technology. The marketing group added a new data analyst position to provide IT support. The new person will track customer response times, prepare contact management plans for sales reps, and develop customer satisfaction surveys. Marketing also decided to update customer categories. The Potential and Former categories are not affected. The new categories are Silver, which replaces the Active category; Gold, which replaces the Preferred category; and Platinum, which includes any customer whose orders total at least $1,000 in the last 24 months. Task 1. Draw a new version of the use case diagram that adds the new marketing technician. Task 2. Draw a state transition diagram that shows the new customer categories and the conditions for each category.
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