Answered: talk about the Implementation of Total…

Principles of Management

OER 2019th Edition

ISBN:9780998625768

Author:OpenStax

Publisher:OpenStax

Chapter9: The Strategic Management Process: Achieving And Sustaining Competitive Advantage

Section: Chapter Questions

Problem 3CTQ: How is tying rewards to improved sustainability performance a form of strategic control?

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talk about the Implementation of Total Quality Management in Education

Expert Solution

Step 1

Total quality management is a practice of continuous quality improvement by eliminating errors and increasing value to satisfy customer's expectations.

Step 2

Education sector has a mix of products and services, total quality management can be applied here to increase quality, productivity and efficiency for the customers.

Here,

Teachers are the employees taking part in total quality management

Management is implementing the total quality manage management

Administrator,dean, principal, supervisors, department heads, etc. monitor the implementation and adherence.

Students are the products and also customers.

Student's parents or guardians and the society are the customers.

Services provided are teaching, counselling, transportation, etc.

Products are books, uniforms, audio video resources, etc.

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