Sophia Reddy, an accountant in her late 20s, is assigned to participate in a special project in Alicamber LLC's Nashville office. The project involves accounting valuation analysis of an insurance firm, and she will spend two weeks on-site with the team and work remotely from Chicago with Thomas Kerbakker, the project leader. Sophia initially looks forward to the opportunity to learn from colleagues in another city and work on the Nashville project. However, she has not received any text messages from Thomas, which irritates her as she fears her specialized knowledge for the project may not be valued or the project may be delayed, impacting her schedule. On the third morning, Sophia checks in with her Chicago partner who assigned her to the Nashville project. They inform her that Thomas is one of the near-retirement employees who doesn't do text messages, and staff in the Nashville office typically speak to him in person or over the phone. The partner acknowledges the importance of scheduling but also mentions that the project won't begin for another month. Sophia decides to send Thomas an email, which is more formal than her earlier text message, with a subject line, greeting, salutation, and company signature lines. She even changes "Thomas" to "Mr. Kerbakker" in the greeting. Thomas responds with terse comments, which Sophia finds bewildering and dejected. He seems too busy to welcome her and doesn't seem to care about her involvement in the project. Sophia increasingly regrets being assigned to the Nashville assignment, as she realizes it won't be as enjoyable as she thought.       Identify one or more symptoms that something has gone wrong here. Analyze the causes of these symptom(s) using one or more communication concepts from this chapter. What do you recommend that Sophia do at this time regarding her interaction with Thomas and the Nashville team? Assume that Sophia cannot back out of her assignment to the Nashville project. What should Alicamber LLC do to minimize these problems in the long run?

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
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Sophia Reddy, an accountant in her late 20s, is assigned to participate in a special project in Alicamber LLC's Nashville office. The project involves accounting valuation analysis of an insurance firm, and she will spend two weeks on-site with the team and work remotely from Chicago with Thomas Kerbakker, the project leader. Sophia initially looks forward to the opportunity to learn from colleagues in another city and work on the Nashville project. However, she has not received any text messages from Thomas, which irritates her as she fears her specialized knowledge for the project may not be valued or the project may be delayed, impacting her schedule.

On the third morning, Sophia checks in with her Chicago partner who assigned her to the Nashville project. They inform her that Thomas is one of the near-retirement employees who doesn't do text messages, and staff in the Nashville office typically speak to him in person or over the phone. The partner acknowledges the importance of scheduling but also mentions that the project won't begin for another month.

Sophia decides to send Thomas an email, which is more formal than her earlier text message, with a subject line, greeting, salutation, and company signature lines. She even changes "Thomas" to "Mr. Kerbakker" in the greeting. Thomas responds with terse comments, which Sophia finds bewildering and dejected. He seems too busy to welcome her and doesn't seem to care about her involvement in the project.

Sophia increasingly regrets being assigned to the Nashville assignment, as she realizes it won't be as enjoyable as she thought.

 

 

 

  1. Identify one or more symptoms that something has gone wrong here.
  2. Analyze the causes of these symptom(s) using one or more communication concepts from this chapter.
  3. What do you recommend that Sophia do at this time regarding her interaction with Thomas and the Nashville team? Assume that Sophia cannot back out of her assignment to the Nashville project.
  4. What should Alicamber LLC do to minimize these problems in the long run?
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