Sodocal wants to decide on the hiring of a customer service assistant; one has limited experience, can be hired for $10/hr giving service at an average rate of three ctes/hr. The other has several years of experience, can give an average service of four ctes/hr, but should be paid $30 per hour. Assume that customers to the shop at a rate of two customers per hour. A) What are the operating characteristics of each candidate's waiting line, assuming exponential Poisson arrivals and service time? b) If the company assumes a waiting customer cost of $20 per hour, which candidate provides the lower operating cost? I WILL RATE YOU
Sodocal wants to decide on the hiring of a customer service assistant; one has limited experience, can be hired for $10/hr giving service at an average rate of three ctes/hr. The other has several years of experience, can give an average service of four ctes/hr, but should be paid $30 per hour. Assume that customers to the shop at a rate of two customers per hour. A) What are the operating characteristics of each candidate's waiting line, assuming exponential Poisson arrivals and service time? b) If the company assumes a waiting customer cost of $20 per hour, which candidate provides the lower operating cost? I WILL RATE YOU
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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Sodocal wants to decide on the hiring of a customer service assistant; one has limited experience, can be hired for $10/hr giving service at an average rate of three ctes/hr. The other has several years of experience, can give an average service of four ctes/hr, but should be paid $30 per hour. Assume that customers to the shop at a rate of two customers per hour.
A) What are the operating characteristics of each candidate's waiting line, assuming exponential Poisson arrivals and service time?
b) If the company assumes a waiting customer cost of $20 per hour, which candidate provides the lower operating cost?
I WILL RATE YOU
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