Skill No.5 - Business Process Discovery Description: The ability to identify formal and informal business processes in an organization or across multiple ones (part of determining the as-is state). Obtaining the context in which the process is performed and the value generated, as well as the pain points that exist, is essential. This usually involves considerable staffing, as it requires face-to-face group and individual discussions about how people perform work. Automated business process discovery (ABPD) tools can help accelerate the process. ⁹ Responsibility: Identify the "pain points" in your organization, and focus on processes contributing to them. Interview stakeholders on how the work in each process is really done, and capture useful, undocumented information. Document discovered processes to guide process best practices, or use discovery results to identify areas for improvement. Sources: Business (process) analysts, enterprise or business architects, subject matter experts (SMEs), BU managers, stakeholders, and/or end users and internal auditors.

Skill No.5 - Business Process Discovery Description: The ability to identify formal and informal business processes in an organization or across multiple ones (part of determining the as-is state). Obtaining the context in which the process is performed and the value generated, as well as the pain points that exist, is essential. This usually involves considerable staffing, as it requires face-to-face group and individual discussions about how people perform work. Automated business process discovery (ABPD) tools can help accelerate the process. ⁹ Responsibility: Identify the "pain points" in your organization, and focus on processes contributing to them. Interview stakeholders on how the work in each process is really done, and capture useful, undocumented information. Document discovered processes to guide process best practices, or use discovery results to identify areas for improvement. Sources: Business (process) analysts, enterprise or business architects, subject matter experts (SMEs), BU managers, stakeholders, and/or end users and internal auditors.

Understanding Business

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE

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Skill No. 5 - Business Process Discovery
Description: The ability to identify formal and informal business processes in an
organization or across multiple ones (part of determining the as-is state). Obtaining the
context in which the process is performed and the value generated, as well as the pain
points that exist, is essential. This usually involves considerable staffing, as it requires
face-to-face group and individual discussions about how people perform work.
Automated business process discovery (ABPD) tools can help accelerate the process. 9
Responsibility: Identify the "pain points" in your organization, and focus on processes
contributing to them. Interview stakeholders on how the work in each process is really
done, and capture useful, undocumented information. Document discovered processes to
guide process best practices, or use discovery results to identify areas for improvement.
Sources: Business (process) analysts, enterprise or business architects, subject matter
experts (SMES), BU managers, stakeholders, and/or end users and internal auditors.

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