SECTION A Read the case study carefully and answer ALL the questions in this section. ERP You've heard of ERPs and have a general understanding of what they do but aren't sure how or if they can add value and contribute to your current business process and systems. I'll give you an explanation of ERPs including how they work and deliver value. We'll also demonstrate how companies can benefit from an ERP using real-life examples of Amazon, Starbucks & Toyota. Key takeaways: ERP systems integrate business processes and data, improving decision-making and efficiency across functions like finance, HR, and supply chain, beneficial for various industries and business sizes. ERPs centralize data management, combining diverse applications into one system for streamlined information flow, enhanced security, and automated workflows, reducing errors and Improving efficiency. An ERP (Enterprise Resource Planning) system is a powerful software platform that integrates business data, process, and function into a unified system that streamlines management and facilitates datadriven decision-making. Amazon using SAP Amazon uses an ERP software called SAP (Systems Analysis and Program Development).SAP was created in Germany in 1972 by five former IBM employees who envisioned a software integration of all business and data processing in real- time. It's regarded as being the best ERP software for advanced analytics using Al and machine learning SAP features include: . Financial management Human resources management (SAP Success Factors) Supply chain management Customer relationship management (SAP C/4HANA) - Analytics and reporting (SAP Analytics Cloud) Manufacturing and production planning Project and portfolio management Database and data management Enterprise asset management Research and development/engineering: • Procurement and networks Enterprise performance management · Internet of Things (IoT) and digital supply chain QUESTION 1 It is clear from the extract above that the implementation of an ERP system in an organisation is beneficial. 1.1 Explain the characteristics and business value of implementing an ERP system in an organisation. 1.2 Discuss the causes of ERP failure in an organisation. 1.3 Explain the trends in ERP. QUESTION 2 2.1 Explain the concept of Customer Relationship Management (CRM) and what CRM programs typically include. 2.2 Discuss the business benefits of adopting a CRM in an organisation. QUESTION 3 Telecommunications is the communications over a long distance, as opposed to communication within a computer or between adjacent hardware pieces. 3.1 Explain the importance of telecommunication networks and networking in an organisation. Client/server computing is a grown trend in most organisations. Computing power has rapidly become distributed and interconnected throughout many organisations through networks of all types of computers. 3.2 Explain the characteristics and SEVEN (7) benefits of Client/Server computing. Software can be defined as a series of detailed instructions that control the operation of a computer system. 3.3 Define the TWO (2) basic types of software available and provide examples. QUESTION 4 4.1 Differentiate between the various techniques for choosing strategic projects. 4.2 Explain the main elements of the project management process.