Scenario The customer brings his computer to your service center and informed you that the computer does not recognize a removable external drive (External Hard Disk/USB Drive). You must solve hardware problems for a customer. You might also need to troubleshoot hardware connected to the computer. Make sure you document all the problems and the solutions. There are several possible errors. Follow the troubleshooting steps and solve the problem successfully. After solving the problem, start the computers and confirm with the customer that all devices are fully functional and working fine.

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