SCENARIO 10-13 The amount of time required to reach a customer service representative has a huge impact on customer satisfaction. Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels. Assume that the population variances in the amount of time for the two hotels are not equal. t-Test: Two-Sample Assuming Unequal Variances Mean Variance Observations Hotel 1 Hotel 2 2.214 2.951657 20 2.0115 3.57855 20 Hypothesized Mean Difference 0 df 38 t Stat 0.354386 0.362504 1.685953 0.725009 2.024394 P(T

SCENARIO 10-13 The amount of time required to reach a customer service representative has a huge impact on customer satisfaction. Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels. Assume that the population variances in the amount of time for the two hotels are not equal. t-Test: Two-Sample Assuming Unequal Variances Mean Variance Observations Hotel 1 Hotel 2 2.214 2.951657 20 2.0115 3.57855 20 Hypothesized Mean Difference 0 df 38 t Stat 0.354386 0.362504 1.685953 0.725009 2.024394 P(T

A First Course in Probability (10th Edition)

10th Edition

ISBN:9780134753119

Author:Sheldon Ross

Publisher:Sheldon Ross

Chapter1: Combinatorial Analysis

Section: Chapter Questions

Problem 1.1P: a. How many different 7-place license plates are possible if the first 2 places are for letters and...

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