San Angelo Manufacturing Company was concerned about a growing number of defective units being produced. At one time, the company had the percentage of defective units down to less than five per thousand, but recently rates of defects have been near, or even above, 1%. The company decided to graph its defects for the last 8 weeks (40 working days), beginning Monday, September 1 through Friday, October 24. The graph is as attached Identify two important trends evident in the quality-control chart. What might management of San Angelo do to deal with each trend?
San Angelo Manufacturing Company was concerned about a growing number of defective units being produced. At one time, the company had the percentage of defective units down to less than five per thousand, but recently rates of defects have been near, or even above, 1%. The company decided to graph its defects for the last 8 weeks (40 working days), beginning Monday, September 1 through Friday, October 24. The graph is as attached Identify two important trends evident in the quality-control chart. What might management of San Angelo do to deal with each trend?
Practical Management Science
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ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
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San Angelo Manufacturing Company was concerned about a growing number of defective units being produced. At one time, the company had the percentage of defective units down to less than five per thousand, but recently rates of defects have been near, or even above, 1%. The company decided to graph its defects for the last 8 weeks (40 working days), beginning Monday, September 1 through Friday, October 24.
The graph is as attached
- Identify two important trends evident in the quality-control chart.
- What might management of San Angelo do to deal with each trend?

Transcribed Image Text:Exhibit 9-12
San Angelo Manufacturing
Company
Quality Control Chart for
September 1 Through
1.6
14
October 24
08
06
02
13579 11 13 15 17 19 21 23 25 27 29 31 33 35 37 39
Day
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