Robin Alper, a manager of the credit collections department for ACME Building Supplies, is extremely unhappy with a new system that was installed three months ago. Her complaint is that the data flow from the billing and AR departments are not occurring in the manner originally requested. Further, the updates to the database files are not occurring as frequently as she had envisioned. Thus, the hope that the new system would provide more current and timely information has not materialized. She claims that the systems analysts spent three days interviewing her and other workers. During that time, she and the other workers thought they had clearly conveyed their needs. She feels as if their needs were ignored and their time was wasted. Required What went wrong during the systems design process? What suggestions would you make for future projects?
Robin Alper, a manager of the credit collections
department for ACME Building Supplies, is
extremely unhappy with a new system that was
installed three months ago. Her complaint is that
the data flow from the billing and
are not occurring in the manner originally requested.
Further, the updates to the database files are not
occurring as frequently as she had envisioned.
Thus, the hope that the new system would provide
more current and timely information has not
materialized. She claims that the systems analysts
spent three days interviewing her and other workers.
During that time, she and the other workers thought
they had clearly conveyed their needs. She feels
as if their needs were ignored and their time was
wasted.
Required
What went wrong during the systems design process?
What suggestions would you make for future
projects?
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