Research and write a response to include an appropriate reference for the article used in the discussion below: Search recent articles in your local newspaper and business magazines such as Fortune, Business Week, Fast Company, and so on, and identify OM concepts and issues that are discussed. Briefly summarize the article. Then discuss how these fit into the classification from chapter one (see below) for “What Do Operations Managers Do?” What Do Operations Managers Do? Some key activities that operations managers perform include the following: Forecasting: predict the future demand for raw materials, finished goods, and services. Supply chain management: manage the flow of materials, information, people, and money from suppliers to customers. Facility layout and design: determine the best configuration of machines, storage, offices, and departments to provide the highest levels of efficiency and customer satisfaction. Technology selection: use technology to improve productivity and respond faster to customers. Quality management: ensure that goods, services, and processes will meet customer expectations and requirements. Purchasing: coordinate the acquisition of materials, supplies, and services. Resource and capacity management: ensure that the right amount of resources (labor, equipment, materials, and information) is available when needed. Process design: select the right equipment, information, and work methods to produce high-quality goods and services efficiently. Job design: decide the best way to assign people to work tasks and job responsibilities. Service encounter design: determine the best types of interactions between service providers and customers, and how to recover from service upsets. Scheduling: determine when resources such as employees and equipment should be assigned to work. Sustainability: decide the best way to manage the risks associated with products and operations to preserve resources for future generations.
Research and write a response to include an appropriate reference for the article used in the discussion below:
Search recent articles in your local newspaper and business magazines such as Fortune, Business Week, Fast Company, and so on, and identify OM concepts and issues that are discussed. Briefly summarize the article. Then discuss how these fit into the classification from chapter one (see below) for “What Do Operations Managers Do?”
What Do Operations Managers Do?
Some key activities that operations managers perform include the following:
Facility layout and design: determine the best configuration of machines, storage, offices, and departments to provide the highest levels of efficiency and customer satisfaction.
Technology selection: use technology to improve productivity and respond faster to customers.
Purchasing: coordinate the acquisition of materials, supplies, and services.
Resource and capacity management: ensure that the right amount of resources (labor, equipment, materials, and information) is available when needed.
Process design: select the right equipment, information, and work methods to produce high-quality goods and services efficiently.
Service encounter design: determine the best types of interactions between service providers and customers, and how to recover from service upsets.
Sustainability: decide the best way to manage the risks associated with products and operations to preserve resources for future generations.
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