a) Using 3 standard deviations, the c-chart for the nonconformities is: UCL = nonconformities (round your response to two decimal places). LCL = b) According to the c-chart, there nonconformities (round your response to two decimal places and if your answer is negative, enter this value as 0). variation in the incidents of incorrect information given out by the IRS telephone operators.

Practical Management Science
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Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
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Telephone inquiries of 100 IRS "customers" are monitored daily at random by Xiangling Hu. Incidents of incorrect information or other nonconformities (such as impoliteness to customers) are
recorded. The data for last week follow:
a) Using 3 standard deviations, the c-chart for the nonconformities is:
UCL =
LCL =
b) According to the c-chart, there
Day
1
2
3
4
5
No. of Nonconformities
8
8
23
19
15
D
nonconformities (round your response to two decimal places).
nonconformities (round your response two decimal places and if your answer is negative, enter this value as 0).
variation in the incidents of incorrect information given out by the IRS telephone operators.
Transcribed Image Text:Telephone inquiries of 100 IRS "customers" are monitored daily at random by Xiangling Hu. Incidents of incorrect information or other nonconformities (such as impoliteness to customers) are recorded. The data for last week follow: a) Using 3 standard deviations, the c-chart for the nonconformities is: UCL = LCL = b) According to the c-chart, there Day 1 2 3 4 5 No. of Nonconformities 8 8 23 19 15 D nonconformities (round your response to two decimal places). nonconformities (round your response two decimal places and if your answer is negative, enter this value as 0). variation in the incidents of incorrect information given out by the IRS telephone operators.
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