Read the following carefully and answers the questions given in the end. Please be precise with your answers. Fran Jefferson began her job as the supervisor of the Training Department of Metro Bank and Trust Company almost four years ago. She was generally pleased with the four trainers and one secretary in her unit. Indeed, Fran took pride in her abili1y to create a high morale and high-performance unit. This was particularly pleasing to Fran because they were constantly busy and barely able to keep up with the volume of training expected from them. Then. early on Wednesday morning. Fran's secretary. Jody Martin. knocked on Fran’s door and asked to see her. Fran liked Judy and considered the secretary to be one or her "stars." Indeed. in an effort to develop Judy's talent and abilities, Fran had gone out of her way to give, Jody special assignments. including her in all the major planning activities of the department and entrusting her with the administration of certain departmental programs, such as tuition assistance and evaluation follow-through. By now. Judy functioned more as an administrative aide than as a secre1ary. It was clear that Judy was upset about something as she seated herself in the chair next to Fran’s desk. Slowly. Judy placed a job posting application form in front of Fran. She would not look her supervisor in the eyes. Fran was surprised. As far as Fran knew, Judy liked both her job and working in the training department. In turn, everyone else in the department like and respected Judy. Fran looked over the form and said, “so you want to be posted for the executive secretary job in the branch management division”. She paused.” Could I ask you for some additional information, Judy? I ‘m kind of surprised”. Judy looked on her clasped hands, thinking Fran waited. Finally, Judy looked upon and said, “I have noticed in the last week job posting that the executive secretary position in graded as 14 that’s two grades higher than my current job. She caught her breath. You know my friend Mary Johnson works over there. She told me that half of the time the secretary sits around doing nothing. Judy continued, gathering some anger in her look and resentment in her voice. “look, Fran you know how hard I work, how hard we all work here. I mean, I ‘m always busy. I don’t see why I should work in a job graded at 12 and working twice as hard and not yet be paid the same as the secretary. The job requirements for the job are little higher than mine and the merit raise you gave me last month hardly helped at all”. Fran listened; then she replied: "It sounds to me, Judy, that you're feeling angry because you think you should be paid more for the work you do and that you want to switch jobs rather than put up with things as they are. Am I right?" Judy nodded her head in agreement. Fran knew, though, that the Metro job evaluation system was up to date and that the executive secretary position to which Judy referred did require additional background experience, skills, and responsibilities beyond what was needed in Judy's current job. Because her secretary was such a good employee and a nice person, Fran was quite concerned. She felt strongly that moving to the executive secretary job would not be what Judy really wanted, and she hated to lose Judy, especially if her decision was based on faulty reasoning and the move would not be good for her. Fran tried to figure out what to do. Question No. 01: What are the reasons given by Judy Martin for wanting to post for a position in another department? What points are accurate and which are debatable? Question No. 02: How should Fran respond to Judy's request to transfer? Question No. 03: How should Fran respond to Judy's salary com­ plaints

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
icon
Related questions
Question
Read the following carefully and answers the questions given in the end. Please be precise with your answers. Fran Jefferson began her job as the supervisor of the Training Department of Metro Bank and Trust Company almost four years ago. She was generally pleased with the four trainers and one secretary in her unit. Indeed, Fran took pride in her abili1y to create a high morale and high-performance unit. This was particularly pleasing to Fran because they were constantly busy and barely able to keep up with the volume of training expected from them. Then. early on Wednesday morning. Fran's secretary. Jody Martin. knocked on Fran’s door and asked to see her. Fran liked Judy and considered the secretary to be one or her "stars." Indeed. in an effort to develop Judy's talent and abilities, Fran had gone out of her way to give, Jody special assignments. including her in all the major planning activities of the department and entrusting her with the administration of certain departmental programs, such as tuition assistance and evaluation follow-through. By now. Judy functioned more as an administrative aide than as a secre1ary. It was clear that Judy was upset about something as she seated herself in the chair next to Fran’s desk. Slowly. Judy placed a job posting application form in front of Fran. She would not look her supervisor in the eyes. Fran was surprised. As far as Fran knew, Judy liked both her job and working in the training department. In turn, everyone else in the department like and respected Judy. Fran looked over the form and said, “so you want to be posted for the executive secretary job in the branch management division”. She paused.” Could I ask you for some additional information, Judy? I ‘m kind of surprised”. Judy looked on her clasped hands, thinking Fran waited. Finally, Judy looked upon and said, “I have noticed in the last week job posting that the executive secretary position in graded as 14 that’s two grades higher than my current job. She caught her breath. You know my friend Mary Johnson works over there. She told me that half of the time the secretary sits around doing nothing. Judy continued, gathering some anger in her look and resentment in her voice. “look, Fran you know how hard I work, how hard we all work here. I mean, I ‘m always busy. I don’t see why I should work in a job graded at 12 and working twice as hard and not yet be paid the same as the secretary. The job requirements for the job are little higher than mine and the merit raise you gave me last month hardly helped at all”. Fran listened; then she replied: "It sounds to me, Judy, that you're feeling angry because you think you should be paid more for the work you do and that you want to switch jobs rather than put up with things as they are. Am I right?" Judy nodded her head in agreement. Fran knew, though, that the Metro job evaluation system was up to date and that the executive secretary position to which Judy referred did require additional background experience, skills, and responsibilities beyond what was needed in Judy's current job. Because her secretary was such a good employee and a nice person, Fran was quite concerned. She felt strongly that moving to the executive secretary job would not be what Judy really wanted, and she hated to lose Judy, especially if her decision was based on faulty reasoning and the move would not be good for her. Fran tried to figure out what to do. Question No. 01: What are the reasons given by Judy Martin for wanting to post for a position in another department? What points are accurate and which are debatable? Question No. 02: How should Fran respond to Judy's request to transfer? Question No. 03: How should Fran respond to Judy's salary com­ plaints?
Expert Solution
trending now

Trending now

This is a popular solution!

steps

Step by step

Solved in 3 steps

Blurred answer
Knowledge Booster
Leadership skills
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.
Similar questions
  • SEE MORE QUESTIONS
Recommended textbooks for you
Practical Management Science
Practical Management Science
Operations Management
ISBN:
9781337406659
Author:
WINSTON, Wayne L.
Publisher:
Cengage,
Operations Management
Operations Management
Operations Management
ISBN:
9781259667473
Author:
William J Stevenson
Publisher:
McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi…
Operations and Supply Chain Management (Mcgraw-hi…
Operations Management
ISBN:
9781259666100
Author:
F. Robert Jacobs, Richard B Chase
Publisher:
McGraw-Hill Education
Business in Action
Business in Action
Operations Management
ISBN:
9780135198100
Author:
BOVEE
Publisher:
PEARSON CO
Purchasing and Supply Chain Management
Purchasing and Supply Chain Management
Operations Management
ISBN:
9781285869681
Author:
Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:
Cengage Learning
Production and Operations Analysis, Seventh Editi…
Production and Operations Analysis, Seventh Editi…
Operations Management
ISBN:
9781478623069
Author:
Steven Nahmias, Tava Lennon Olsen
Publisher:
Waveland Press, Inc.