Read the Enterprise Creation Lesson 11 – reading and videos Once you’ve read the material, answer the following questions in a Word document. What is customer service and how can it help your business be successful? What level of customer service should you provide and how do you determine that? Specifically, how do you ensure that your business consistently provides the level of customer service that you want?

Q: How can practicing the Platinum Rule "what's better for you" lead to customer service breakdowns?

A: The Platinum Rule, "what's better for you," is a customer service approach that aims to provide…

Q: This discussion is associated with the Navigate 2 Scenario - Episode 4: How are we doing? It’s time…

A: To ensure a comprehensive audit, it is essential to involve the right stakeholders who possess the…

Q: A retail chain is experiencing a decline in sales and profitability due to increased competition and…

A: Planning and allocating the company's resources is the essence of project management. These…

Q: Creating customer engagement in offline and online environments is a key pillar of an organisation's…

A: CREATING CUSTOMER ENGAGEMENTSCustomer engagement is an enduring recurring interplay and interaction…

Q: A firm can establish a sustainable competitive advantage over competitors if a) the firm has access…

A: Competitive advantages are the factors or attributes that help the company to outperform its…

Q: What are the best customer service policies for a corporation for customer retention/service?

A: Customer retention is essential for any business, here, to improve the level of customer service, we…

Q: In a customer segmentation matrix, which quadrant would a customer be in if your main priority was…

A: A customer segmentation matrix is used to divide the customers into different quadrants based on…

Q: Where would you place each of the following sales jobs on the order-taker/order-getter continuum…

A: Order taker is a person who will take the order as precisely as possible without adding anything…

Q: Visit the SPC online library and search for a resource that further your knowledge of how to close a…

A: Note: As per Bartleby authoring guidelines, inclusion of any external references or links in answers…

Q: Calculate the customer lifetime value (CLV) given a customer margin of $40, customer retention of…

A: The objective of this question is to calculate the Customer Lifetime Value (CLV), which is a…

Q: Do you think that customer-centric firms are more lucrative given the potential effect that service…

A: A customer-centric firm is a company that places the needs and preferences of its customers at the…

Q: What is three companies that is known for its great customer service

A: Many companies in the world provide great customer service, so the question has been answered in a…

Q: Customer relationship management (CRM) is a company-wide business strategy designed to optimise…

A: Business encompasses the organized work of individuals to produce and sell goods or services for…

Q: Select an organization that you purchase products or services from and identify the organization’s…

A: A customer touch point refers to any kind of interaction customer is going to have with…

Q: When it comes to presenting world-class customer experiences, Walt Disney World is at the top of the…

A: Rewards programs are an important tool for organizations to recognize and motivate employees. The…

Q: elect a Balanced Scorecard publicly available on the internet and discuss how it can benefit the…

A: An effective and popular strategic management framework that enables organizations to evaluate their…