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Question 15 of 50 You are speaking with an angry customer who feels they have been overcharged. What is the best example of an acknowledging statement you can use to support this customer? "I know it's frustrating to be overcharged. Let's work together to resolve this issue." "We take overcharge complaints seriously, and I'll be sure to inform my supervisor." "I understand that overcharging can be upsetting, but we have strict policies in place." "We regret any inconvenience the overcharge may have caused. I'll look into it immediately." Previous Next

Question 15 of 50 You are speaking with an angry customer who feels they have been overcharged. What is the best example of an acknowledging statement you can use to support this customer? "I know it's frustrating to be overcharged. Let's work together to resolve this issue." "We take overcharge complaints seriously, and I'll be sure to inform my supervisor." "I understand that overcharging can be upsetting, but we have strict policies in place." "We regret any inconvenience the overcharge may have caused. I'll look into it immediately." Previous Next

Practical Management Science
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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Question 15 of 50 You are speaking with an angry customer who feels they have been overcharged. What is the best example of an acknowledging statement you can use to support this customer? "I know it's frustrating to be overcharged. Let's work together to resolve this issue." "We take overcharge complaints seriously, and I'll be sure to inform my supervisor." "I understand that overcharging can be upsetting, but we have strict policies in place." "We regret any inconvenience the overcharge may have caused. I'll look into it immediately." Previous Next
Transcribed Image Text:Question 15 of 50 You are speaking with an angry customer who feels they have been overcharged. What is the best example of an acknowledging statement you can use to support this customer? "I know it's frustrating to be overcharged. Let's work together to resolve this issue." "We take overcharge complaints seriously, and I'll be sure to inform my supervisor." "I understand that overcharging can be upsetting, but we have strict policies in place." "We regret any inconvenience the overcharge may have caused. I'll look into it immediately." Previous Next
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