Question 15 of 50You are speaking with an angry customer who feels they have been overcharged. What is the bestexample of an acknowledging statement you can use to support this customer?"I know it's frustrating to be overcharged. Let's work together to resolve this issue.""We take overcharge complaints seriously, and I'll be sure to inform my supervisor.""I understand that overcharging can be upsetting, but we have strict policies in place.""We regret any inconvenience the overcharge may have caused. I'll look into it immediately."PreviousNext

The best example of an acknowledging statement you can use to support an angry customer who feels…

Answered: Question 15 of 50 You are speaking with…

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter2: Introduction To Spreadsheet Modeling

Section: Chapter Questions

Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...

See similar textbooks

Similar questions

Question 1″The bad feelings associated with disappointing news can generally be reduced if the receiverbelieves that the matter was treated seriously and fairly.feels that the news was revealed sensitively.knows the reasons for the rejection.All of these choices.Question 2″You cannot be prosecuted for transmitting a harassing or libelous message if you post it to a social networking site such as Facebook or Twitter.TrueFalseQuestion 3Question 11″Which of the following sentences uses the passive voice to present the bad news?We are unable to interview you for the medical billing clerk position at this time.Although we were impressed with your application, we have no positions available at this time.Although the medical billing clerk position has been filled, we wish you well in your job search.We are not hiring at this time, even though we are impressed with your credentials.”Writing bad-news messages requires less attention to the 3-x-3 writing process than do…
19 Companies using sales commissions reward employees with a) a percentage of sales volume or profits generated. b) gift cards, awards, and plaques. c) permanent pay raises. d) one-time lump sum payments.
Only typed answer
What are the best improvements to a company's customer service policy after a representative addressed a customer calling about a billing issue as "an idiot?"
help
Q46 Select the correct option after identifying the statement/s that is/are false. 1. Ultimately, the difference between advertising and public relations is that advertising takes a longer, narrow view of image and reputation; 2. Ultimately, the difference between advertising and public relations is that advertising takes a longer, broader view of the importance of image and reputation; 3. Ultimately, the difference between advertising and public relations is that public relations takes a shorter, view of the importance of image and reputation ;4. Ultimately, advertising takes a longer, broader view of the importance of image and reputation Select one: a. 1, 4 b. 2,3 &amp;4 c. 1,2,3, &amp;4 d. 1,
1- A JetBlue flight recently got delayed in landing and passengers were stranded on the Tarmac for four hours without food. This is clearly a case of service failure. Needless to say, the passengers were fuming at the airline. Which of the following would you advise JetBlue NOT to do? offer a short response saying that the terms of ticket exempt the airline from any responsibility implement preemptive solutions to mitigate future problems resolve the conflict as quickly as possible listen to passengers' complaints 2-In the 1970s, Pepsi ran a slew of commercials with the tagline "Have a Pepsi day!". Which of the following is the best describes Pepsi's advertising? Reminder Humorous Persuasive Informative 3- Ferrari automobile company is known for making a limited number of mostly hand-crafted sports cars each year. Ferrari will most likely choose a(n) ________ distribution strategy Group of answer choices independent selective intensive exclusive 4-…
DORATHY RAYMOND ISAFE MLO Test-National Component with Unform State Content) Session 1- Question 7 of 120 (r answered Under SAFE Act regulations, which of the following statements is true? D Loan processors and originators have to be licensed as mortgage loan originators (MLOS). Loan processors and underwriters have to be licensed as MLOS. Loan processors and underwriters who are not employed by a bank (depository institution) have to be licensed as MLOS. A loan processor or underwriter who is an employee of a licensed mortgage lender and who operates under the supervision of a licensed MLO is not requires be licensed as an MLO.
one of the realities of ethical decision making is that no matter what you decide, someone or some group will be unhappy Question 23 options: True False
What is the first step in developing a training program? Select a Choice Below OptionASetting the learning objectives for training OptionBDetermining what the organization needs in terms of training OptionCDetermining the delivery method depending on the type of training needed OptionDSetting the parameters for measuring the effectiveness of training

Recommended textbooks for you

Practical Management Science

Operations Management

ISBN:

9781337406659

Author:

WINSTON, Wayne L.

Publisher:

Cengage,

Operations Management

ISBN:

9781259667473

Author:

William J Stevenson

Publisher:

McGraw-Hill Education

Operations and Supply Chain Management (Mcgraw-hi…

Operations Management

ISBN:

9781259666100

Author:

F. Robert Jacobs, Richard B Chase

Publisher:

McGraw-Hill Education

Practical Management Science

Operations Management

ISBN:

9781337406659

Author:

WINSTON, Wayne L.

Publisher:

Cengage,

Operations Management

ISBN:

9781259667473

Author:

William J Stevenson

Publisher:

McGraw-Hill Education

Operations and Supply Chain Management (Mcgraw-hi…

Operations Management

ISBN:

9781259666100

Author:

F. Robert Jacobs, Richard B Chase

Publisher:

McGraw-Hill Education

Business in Action

Operations Management

ISBN:

9780135198100

Author:

BOVEE

Publisher:

PEARSON CO

Purchasing and Supply Chain Management

Operations Management

ISBN:

9781285869681

Author:

Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson

Publisher:

Cengage Learning

Production and Operations Analysis, Seventh Editi…

Operations Management

ISBN:

9781478623069

Author:

Steven Nahmias, Tava Lennon Olsen

Publisher:

Waveland Press, Inc.

SEE MORE TEXTBOOKS