QUESTION 1 Customers who responded to the question, "What is the likelihood that you would recommend us?, resulted in the following taly. Calculate the net promoter score. Score Frequency 47 2. S6 3. 10 4 10 20 6. 20 30 30 9. 272 10 298
QUESTION 1 Customers who responded to the question, "What is the likelihood that you would recommend us?, resulted in the following taly. Calculate the net promoter score. Score Frequency 47 2. S6 3. 10 4 10 20 6. 20 30 30 9. 272 10 298
A First Course in Probability (10th Edition)
10th Edition
ISBN:9780134753119
Author:Sheldon Ross
Publisher:Sheldon Ross
Chapter1: Combinatorial Analysis
Section: Chapter Questions
Problem 1.1P: a. How many different 7-place license plates are possible if the first 2 places are for letters and...
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Transcribed Image Text:QUE STION 1
Customers who responded to the question, "What is the likelihood that you would recommend us?", resulted in the following tally. Calculate the net promoter score.
Score
Frequency
1
47
86
3
10
10
20
6.
20
30
30
272
298
69
10
QUESTION 2
In assessing the relative importance of four attributes of a car, a customer assign 309% to price, 20% to MPG, 10% to color, 22% to brand, and 18% to warranty. This essentially provides a ranking of these attributes. In rating the performance of
comparing three cars (A, B, C), calculate weighted value of car "A" in 2 decimal places.
Attribute
Weight
A
Price
30%
2.
10
MPG
20%
7.
2
Color
10%
5
Brand
226
2
Warranty
18%
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