Quality improvement, Pareto diagram, cause-and-effect diagram. Pauli's Pizza has recently be- gun collecting data on the quality of its customer order processing and delivery. Pauli's made 1,800 deliver- ies during the first quarter of 2017. The following quality data pertain to first-quarter deliveries: Quality Failure Incidents, First Quarter 2017 Type of Quality Failure Late delivery Damaged or spoiled product delivered Incorrect order delivered Service complaints by customer of delivery personnel Failure to deliver incidental items with order (drinks, side items, etc.) 50 5 12 18

Quality improvement, Pareto diagram, cause-and-effect diagram. Pauli's Pizza has recently be- gun collecting data on the quality of its customer order processing and delivery. Pauli's made 1,800 deliver- ies during the first quarter of 2017. The following quality data pertain to first-quarter deliveries: Quality Failure Incidents, First Quarter 2017 Type of Quality Failure Late delivery Damaged or spoiled product delivered Incorrect order delivered Service complaints by customer of delivery personnel Failure to deliver incidental items with order (drinks, side items, etc.) 50 5 12 18

FINANCIAL ACCOUNTING

10th Edition

ISBN:9781259964947

Author:Libby

Publisher:Libby

Chapter1: Financial Statements And Business Decisions

Section: Chapter Questions

Problem 1Q

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