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Process characteristics which are needed to satisfy customer demands are called O Competitive capabilities O Explicit services O Competitive priorities O Process strategy o Implicit services

Process characteristics which are needed to satisfy customer demands are called O Competitive capabilities O Explicit services O Competitive priorities O Process strategy o Implicit services

Practical Management Science
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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### Question 2 **Process characteristics which are needed to satisfy customer demands are called** - Competitive capabilities - Explicit services - Competitive priorities - Process strategy - Implicit services #### Explanation: This multiple-choice question addresses a concept in operations management or service delivery. Each option represents a different aspect of organizational processes: 1. **Competitive capabilities** refer to the strategic abilities that allow a company to compete in the marketplace effectively. 2. **Explicit services** are the tangible or visible aspects of service delivery. 3. **Competitive priorities** are the critical dimensions that a company’s production system must possess to satisfy its customers. 4. **Process strategy** is the overall plan for deploying resources to achieve competitive advantages. 5. **Implicit services** are the intangible or psychological benefits perceived by the customer. Understanding these terms is crucial for effectively managing and optimizing business processes to meet customer needs.
Transcribed Image Text:### Question 2 **Process characteristics which are needed to satisfy customer demands are called** - Competitive capabilities - Explicit services - Competitive priorities - Process strategy - Implicit services #### Explanation: This multiple-choice question addresses a concept in operations management or service delivery. Each option represents a different aspect of organizational processes: 1. **Competitive capabilities** refer to the strategic abilities that allow a company to compete in the marketplace effectively. 2. **Explicit services** are the tangible or visible aspects of service delivery. 3. **Competitive priorities** are the critical dimensions that a company’s production system must possess to satisfy its customers. 4. **Process strategy** is the overall plan for deploying resources to achieve competitive advantages. 5. **Implicit services** are the intangible or psychological benefits perceived by the customer. Understanding these terms is crucial for effectively managing and optimizing business processes to meet customer needs.
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