please determine and relate any three technological inventions that could have an impact on Santa Cruz Guitar Co. business functioning. For companies further removed from the long-term satisfaction of customers, it's easier to letquality control slide. Yet there are plenty of ways in which growing manufacturers can pursueboth quality and sales volumes simultaneously. Artisan instrument makers the Santa Cruz GuitarCo (SCGC) prove a relevant example. Although the California-based company is still a small-scalemanufacturing operation, SCGC has grown in recent years from a basement operation to a seriousbusiness.14 - Craftsmen employed by SCGC800 – Custom guitars produced each yearOwner Dan Roberts now employs 14 expert craftsmen, who create over 800 custom guitars eachyear. In order to ensure the continued quality of his instruments, Roberts has created anenvironment that improves with each sale. To keep things efficient (as TQM must), the shop flooris divided into six workstations in which guitars are partially assembled and then moved to thenext station. Each bench is manned by a senior craftsman, and no guitar leaves that builder'sstation until he is 100 percent happy with its quality. This product quality is akin to a traditionalassembly line; however, unlike a traditional, top-to-bottom factory, Roberts is intimately involvedin all phases of instrument construction.Utilising this doting method of quality management, it's difficult to see how customers wouldn'tbe satisfied with the artists' work. Yet even if there were issues, Roberts and other seniormanagement also spend much of their days personally answering web queries about theinstruments. According to the managers, customers tend to be pleasantly surprised to find thecompany's senior leaders are the ones answering their technical questions and concerns. WhileRoberts has no intentions of taking his manufacturing company to industrial heights, the quality ofhis instruments and high levels of customer satisfaction speak for themselves; the companycurrently boasts one lengthy backlog of orders.

There are numerous instances of new innovation, materials and cycles being related with the advanced…

Answered: please determine and relate any three…

please determine and relate any three technological inventions that could have an impact on Santa Cruz Guitar Co. business functioning

ENGR.ECONOMIC ANALYSIS

14th Edition

ISBN:9780190931919

Author:NEWNAN

Publisher:NEWNAN

Chapter1: Making Economics Decisions

Section: Chapter Questions

Problem 1QTC

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