Pay attention when you are the customer. Over one or more days, pay close attention during customer service experiences such as visiting a restaurant, groce store, or department store. Other customer service experiences may include con- tacting a company over the telephone or via the web. The goal is to have multiple customer service experiences. Keep a list of any situations where you experienced an emotion, such as confusion, frustration, or anger, as a result of a customer service encounter. For each situation, answer the following questions: a. How did the service provider treat you? b. Di d the service provider acknowledge your emotion?
Pay attention when you are the customer. Over one or more days, pay close attention during customer service experiences such as visiting a restaurant, groce store, or department store. Other customer service experiences may include con- tacting a company over the telephone or via the web. The goal is to have multiple customer service experiences. Keep a list of any situations where you experienced an emotion, such as confusion, frustration, or anger, as a result of a customer service encounter. For each situation, answer the following questions:
a. How did the service provider treat you?
b. Di d the service provider acknowledge your emotion?
c. How did that make you feel? Then, write a paragraph describing the conclusions you can draw from your experiences
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