ou’ve an owner of carpentry workshop and recently you had a conversation with a potential Customer to make his living room chairs and sofas. During his visit to your workshop, you both reached an agreement about the price, types, and style and delivery date. Write a memo and send it to the customer to clarify a few of these points and to create a written record of the discussion.

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Introduction to Business Messages

Business messaging refers to a variety of channels via which businesses and customers can interact. SMS or text messaging is the most popular method of communication. Shipment reminders, promotional incentives, marketing offers, and scheduled appointments are all things we have dealt with. These are the types of messages we usually identify with business communication. Business messaging can take place on any digital platform where your consumers already spend some time, with the expectation that communication will be two-way. Business messaging brings comfort and simplicity to customers. Customers expect comfort from pre-sales and post-sales engagements with businesses as they do with friends and family. In addition, messaging is the favored method of contacting a firm for 66% of buyers. Here are a few examples of popular business messaging situations.