ou are a trainer working for a company that has developed a new customer service training program that is designed to improve the attitude of your staff toward customers. 40 random employees are sent to your training. At the beginning, you give them all a customer attitude scale. Then everyone participates in your new training. Following, you give everyone the same attitude scale. Which statistical test would be best to determine if your training resulted in a significant change in attitudes? one-sample t-test related samples t-test independent samples t-test ANOVA
ou are a trainer working for a company that has developed a new customer service training program that is designed to improve the attitude of your staff toward customers. 40 random employees are sent to your training. At the beginning, you give them all a customer attitude scale. Then everyone participates in your new training. Following, you give everyone the same attitude scale. Which statistical test would be best to determine if your training resulted in a significant change in attitudes? one-sample t-test related samples t-test independent samples t-test ANOVA
MATLAB: An Introduction with Applications
6th Edition
ISBN:9781119256830
Author:Amos Gilat
Publisher:Amos Gilat
Chapter1: Starting With Matlab
Section: Chapter Questions
Problem 1P
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You are a trainer working for a company that has developed a new customer service training program that is designed to improve the attitude of your staff toward customers. 40 random employees are sent to your training. At the beginning, you give them all a customer attitude scale. Then everyone participates in your new training. Following, you give everyone the same attitude scale. Which statistical test would be best to determine if your training resulted in a significant change in attitudes?
one-sample t-test |
||
related samples t-test |
||
independent samples t-test |
||
ANOVA |
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