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otential resisters

otential resisters

Understanding Business
Understanding Business
12th Edition
ISBN:9781259929434
Author:William Nickels
Publisher:William Nickels
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
Section: Chapter Questions
Problem 1CE
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Q11TO overcome resistance to change, advocates can apply the following strategies except А. Involve potential resisters В. Move slowly at first C. Involves surprises D. Start small and be flexible Q12 Which of the following is not true А. The customer must be the organization's top priority В. Reliable customers are the most important customers C. Customer satisfaction is ensured by producing high-quality products. D. Customer satisfaction is mostly objective and easy to determine
Transcribed Image Text:Q11TO overcome resistance to change, advocates can apply the following strategies except А. Involve potential resisters В. Move slowly at first C. Involves surprises D. Start small and be flexible Q12 Which of the following is not true А. The customer must be the organization's top priority В. Reliable customers are the most important customers C. Customer satisfaction is ensured by producing high-quality products. D. Customer satisfaction is mostly objective and easy to determine
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