d) defective shipments. • 6.17 A recent Gallup poll of 519 adults who flew in the past year found the following number of complaints about flying cramped seats (45), cost (16), dislike or fear of flying (57), security measures (119), poor service (12), connecting flight problems (8). overcrowded planes (42), late planes/waits (57), food (7), lost lug- gage (7), and other (51). a) What percentage of those surveyed found nothing they disliked? b) Draw a Pareto chart summarizing these responses. Include the “no complaints" group. c) Use the “four Ms" method to create a fish-bone diagram for the 10 specific categories of dislikes (exclude "other" and "no complaints"). d) If you were managing an airline, what two or three specific issues would you tackle to improve customer service? Why. 99 66

d) defective shipments. • 6.17 A recent Gallup poll of 519 adults who flew in the past year found the following number of complaints about flying cramped seats (45), cost (16), dislike or fear of flying (57), security measures (119), poor service (12), connecting flight problems (8). overcrowded planes (42), late planes/waits (57), food (7), lost lug- gage (7), and other (51). a) What percentage of those surveyed found nothing they disliked? b) Draw a Pareto chart summarizing these responses. Include the “no complaints" group. c) Use the “four Ms" method to create a fish-bone diagram for the 10 specific categories of dislikes (exclude "other" and "no complaints"). d) If you were managing an airline, what two or three specific issues would you tackle to improve customer service? Why. 99 66

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter2: Introduction To Spreadsheet Modeling

Section: Chapter Questions

Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...

See similar textbooks

Similar questions

You are a trainee accountant in your second year of training within a small organization. A more senior trainee has been on sick leave, and you are due to go on study leave. You have been told by your manager that, before you go on leave, you must complete some complicated settlement work. The deadline suggested appears unrealistic, given the complexity of the work. You feel that you are not sufficiently experienced to complete the work alone. You would need additional supervision to complete it to the required standard, and your manager appears unable to offer the necessary support. If you try to complete the work within the proposed timeframe but fail to meet the expected quality, you could face consequences on your return from study leave. You feel slightly intimidated by your manager, and also feel pressure to do what you can for the organization in what are challenging times. While looking at this scenario, explain whether any precepts of common morality help or create a hurdle in…
Corporate governance is the process through which a business is managed efficiently andeffectively.The goal of corporate governance is to make sure that businesses are operated in the best interestsof their shareholders, workers, and other critical stakeholders such as the community at large. Requirement:You are required to write a report which should consist of the following:I. An introduction on the five parts of UK Corporate Governance Code.
Explain the trustworthy sign of Management. Please explain elaborately.
What form of security measure would be most successful in deterring deliberate assaults if there were no rules mandating workers to take breaks or split their work?
Explain the role of supervision in management
Formulate a conflict resolution training course and formulate learning outcomes. And describe different types of content and indicate what type of content you have selected
What are the legal considerations when terminating an employee or engaging in layoffs?
nvwau anuibuei bwo The division of a large office services company that makes high-end copiers signed a five-year, $25 million contract for IT services from CGI Group, a Canadian information technology company. If you were the manager of the division, how would you justify the long-term nature of your contract with CGI Group?
Explain how a company is reasonable in extending hours of work of Employees in the Philippines.
prepare an overview of the area of law. prepare it as you were explaining the area of law to a fellow classmate. you can choose any party except criminal law
Coordination is essential for the success of any project or endeavor. It involves aligning the efforts of individuals or groups towards a common goal, ensuring that everyone is working together efficiently and effectively. Effective coordination requires clear communication, mutual understanding, and collaboration among team members. It also involves establishing roles and responsibilities, setting deadlines, and monitoring progress to ensure that tasks are completed on time and within budget. Additionally, coordination involves identifying and resolving any conflicts or issues that may arise during the course of the project. By fostering a collaborative and supportive environment, coordination helps to maximize productivity, minimize errors, and ultimately achieve success. Question: How can leaders cultivate a culture of effective coordination within their teams or organizations, and what strategies can they employ to encourage collaboration and mutual support among team members?
You discover that 80 of your company's computers are running a copy of software for which you only have 25 licences. Explain numerous problems from a business perspective.