Online insurance claim forms will experience different states as they go through the approval process. Create a state-transition diagram for an online claim, given the following states: Draft, Saved Draft, Submitted, Approved, and Rejected. Note the following: Initial drafts of the claim form can be saved by the customer to be worked on later. Submitted claims may be withdrawn by the customer in case they need to change the information. If that happens, the Submitted claim reverts to a Saved Draft. If a Plan Advisor mistakenly approves or rejects a claim, they can revert the claim back to the Submitted state.

Database Systems: Design, Implementation, & Management
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State-transition diagram

Online insurance claim forms will experience different states as they go through the approval process. Create a state-transition diagram for an online claim, given the following states: Draft, Saved Draft, Submitted, Approved, and Rejected. Note the following:

  • Initial drafts of the claim form can be saved by the customer to be worked on later.
  • Submitted claims may be withdrawn by the customer in case they need to change the information. If that happens, the Submitted claim reverts to a Saved Draft.
  • If a Plan Advisor mistakenly approves or rejects a claim, they can revert the claim back to the Submitted state.
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