oftware Engin
Database System Concepts
7th Edition
ISBN:9780078022159
Author:Abraham Silberschatz Professor, Henry F. Korth, S. Sudarshan
Publisher:Abraham Silberschatz Professor, Henry F. Korth, S. Sudarshan
Chapter1: Introduction
Section: Chapter Questions
Problem 1PE
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Software Engineering

Transcribed Image Text:CS is a railway company's Customer Service System. The system Data Flow Diagram
contains four processes, two external entities and four data stores.
- A Passenger can receive transport details from the Inquiry Transport Details process.
The details include the Route information, the Train times and the delays. These
details are provided by the two data stores Transport Details and Railway Live
Statistic.
CS Assistant can initiate the Buy Souvenir process, which will result in having
the Order details stored in the Order data store.
CS Assistant can also initiate the Buy Ticket process by providing Order details and
the details will be stored again in the Order data store.
- Finally, CS Assistant can initiate the Report Lost process by providing the Incident
and item details and the information will be stored in the Lost Item database.
Draw the DFD based on the above given. Show the processes, actors, data stores, and
data flows.
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