bad that there is nothing more they can do. Lois responds, "I am so very sorry. That must be difficult news to hear." Mrs. Leno weeps a bit longer, and then says she doesn't know how she can live without him. Lois comments, "You should wait and see how the chemotherapy and radiation treatments go before you think about living without him. Things may turn out all right." Mrs. Leno grasps at that hope and says, "Oh, do you really think those treatments could help him? May be he really doesn't have cancer that bad?" Lois says, "It's been known to happen." I really have to go see some other patients now. Everything will be okay for you. It will turn out just fine." Questions 1. What communication techniques did Lois use? 2. What barriers to communication did Lois use? 3. What non-verbal communication did Lois use? 4. What non-verbal communication did Mrs. Leno use? 5. Was the verbal and non-verbal communication congruent? (Lois' & Mrs. Leno's) 6. Identify and describe steps of the communication process Lois utilized in this scenario (include the setting). 31 PSC C Scenario: "Effective Communication: Nurse and Client & Wife" Lois, a licensed practical nurse (LPN), is assigned to care for Mr. Leno. He will be returning to his hospital room after surgery for cancer that has spread to his abdomen. His wife comes into the room crying. Lois asks, "What is wrong?" Mrs. Leno continues to sob and is unable to answer. Lois gets two chairs, one for Mrs. Leno and one for herself, urging Mrs. Leno to sit down. Both seated, Lois puts her hand on Mrs. Leno's hand and says, "Come on now. The news can't be that bad, can it?" Mrs. Leno answers by telling Lois that the surgeon has said that the cancer was so bad that there is nothing more they can do. Lois responds, "I am so very sorry. That must be difficult news to hear." Mrs. Leno weeps a bit longer, and then says she doesn't know how she can live without him. Lois comments, “You should wait and see how the chemotherapy and radiation treatments go before you think about living without him. Things may turn out all right." Mrs. Leno grasps at that hope and says, "Oh, do you really think those treatments could help him? May be he really doesn't have cancer that bad?" Lois says, "It's been known to happen." I really have to go see some other patients now. Everything will be okay for you. It will turn out just fine." DII # % 8. 4.
bad that there is nothing more they can do. Lois responds, "I am so very sorry. That must be difficult news to hear." Mrs. Leno weeps a bit longer, and then says she doesn't know how she can live without him. Lois comments, "You should wait and see how the chemotherapy and radiation treatments go before you think about living without him. Things may turn out all right." Mrs. Leno grasps at that hope and says, "Oh, do you really think those treatments could help him? May be he really doesn't have cancer that bad?" Lois says, "It's been known to happen." I really have to go see some other patients now. Everything will be okay for you. It will turn out just fine." Questions 1. What communication techniques did Lois use? 2. What barriers to communication did Lois use? 3. What non-verbal communication did Lois use? 4. What non-verbal communication did Mrs. Leno use? 5. Was the verbal and non-verbal communication congruent? (Lois' & Mrs. Leno's) 6. Identify and describe steps of the communication process Lois utilized in this scenario (include the setting). 31 PSC C Scenario: "Effective Communication: Nurse and Client & Wife" Lois, a licensed practical nurse (LPN), is assigned to care for Mr. Leno. He will be returning to his hospital room after surgery for cancer that has spread to his abdomen. His wife comes into the room crying. Lois asks, "What is wrong?" Mrs. Leno continues to sob and is unable to answer. Lois gets two chairs, one for Mrs. Leno and one for herself, urging Mrs. Leno to sit down. Both seated, Lois puts her hand on Mrs. Leno's hand and says, "Come on now. The news can't be that bad, can it?" Mrs. Leno answers by telling Lois that the surgeon has said that the cancer was so bad that there is nothing more they can do. Lois responds, "I am so very sorry. That must be difficult news to hear." Mrs. Leno weeps a bit longer, and then says she doesn't know how she can live without him. Lois comments, “You should wait and see how the chemotherapy and radiation treatments go before you think about living without him. Things may turn out all right." Mrs. Leno grasps at that hope and says, "Oh, do you really think those treatments could help him? May be he really doesn't have cancer that bad?" Lois says, "It's been known to happen." I really have to go see some other patients now. Everything will be okay for you. It will turn out just fine." DII # % 8. 4.
Phlebotomy Essentials
6th Edition
ISBN:9781451194524
Author:Ruth McCall, Cathee M. Tankersley MT(ASCP)
Publisher:Ruth McCall, Cathee M. Tankersley MT(ASCP)
Chapter1: Phlebotomy: Past And Present And The Healthcare Setting
Section: Chapter Questions
Problem 1SRQ
Related questions
Question
Transcribed Image Text:bad that there is nothing more they can do.
Lois responds, "I am so very sorry. That must be difficult news to hear." Mrs. Leno
weeps a bit longer, and then says she doesn't know how she can live without him.
Lois comments, "You should wait and see how the chemotherapy and radiation
treatments go before you think about living without him. Things may turn out all
right."
Mrs. Leno grasps at that hope and says, "Oh, do you really think those treatments
could help him? May be he really doesn't have cancer that bad?"
Lois says, "It's been known to happen." I really have to go see some other patients
now. Everything will be okay for you. It will turn out just fine."
Questions
1. What communication techniques did Lois use?
2. What barriers to communication did Lois use?
3. What non-verbal communication did Lois use?
4. What non-verbal communication did Mrs. Leno use?
5. Was the verbal and non-verbal communication congruent? (Lois' & Mrs.
Leno's)
6. Identify and describe steps of the communication process Lois utilized in
this scenario (include the setting).
31
PSC
C
Transcribed Image Text:Scenario: "Effective Communication: Nurse and Client & Wife"
Lois, a licensed practical nurse (LPN), is assigned to care for Mr. Leno. He will be
returning to his hospital room after surgery for cancer that has spread to his
abdomen. His wife comes into the room crying. Lois asks, "What is wrong?" Mrs.
Leno continues to sob and is unable to answer. Lois gets two chairs, one for Mrs.
Leno and one for herself, urging Mrs. Leno to sit down.
Both seated, Lois puts her hand on Mrs. Leno's hand and says, "Come on now. The
news can't be that bad, can it?"
Mrs. Leno answers by telling Lois that the surgeon has said that the cancer was so
bad that there is nothing more they can do.
Lois responds, "I am so very sorry. That must be difficult news to hear." Mrs. Leno
weeps a bit longer, and then says she doesn't know how she can live without him.
Lois comments, “You should wait and see how the chemotherapy and radiation
treatments go before you think about living without him. Things may turn out all
right."
Mrs. Leno grasps at that hope and says, "Oh, do you really think those treatments
could help him? May be he really doesn't have cancer that bad?"
Lois says, "It's been known to happen." I really have to go see some other patients
now. Everything will be okay for you. It will turn out just fine."
DII
#
%
8.
4.
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