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ntID АНТ Quality number of cases 1 416.7 95.6% 503 2 613.5 99.0% 260 3 430.7 100.0% 385 4 579.0 93.8% 412 5 403.9 78.9% 1089 6 406.5 90.6% 894 7 364.4 51.4% 233 8 388.4 84.7% 1170 9 617.9 92.3% 510 10 459.6 100.0% 1036 11 283.9 62.4% 830 12 519.9 89.5% 815 13 356.2 76.0% 1310 |1. Calculate the average results for the whole team |2. Identify the 5 people who have the greatest impact on the overall AHT score of the entire team 3. Identify 5 people who should be worked on intensely to achieve the Quality goal (95.0%) 4. Identify and justify which KPI's need to be worked on first 5. Provide 3 main behaviors that can cause a low AHT result 6. Plan corrective actions to improve the results for your team

ntID АНТ Quality number of cases 1 416.7 95.6% 503 2 613.5 99.0% 260 3 430.7 100.0% 385 4 579.0 93.8% 412 5 403.9 78.9% 1089 6 406.5 90.6% 894 7 364.4 51.4% 233 8 388.4 84.7% 1170 9 617.9 92.3% 510 10 459.6 100.0% 1036 11 283.9 62.4% 830 12 519.9 89.5% 815 13 356.2 76.0% 1310 |1. Calculate the average results for the whole team |2. Identify the 5 people who have the greatest impact on the overall AHT score of the entire team 3. Identify 5 people who should be worked on intensely to achieve the Quality goal (95.0%) 4. Identify and justify which KPI's need to be worked on first 5. Provide 3 main behaviors that can cause a low AHT result 6. Plan corrective actions to improve the results for your team

Practical Management Science
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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A B C E G H ntID АНТ Quality number of cases 2 1 416.7 95.6% 503 3 2 613.5 99.0% 260 4 3 430.7 100.0% 385 5 4 579.0 93.8% 412 6 5 403.9 78.9% 1089 7 406.5 90.6% 894 8 7 364.4 51.4% 233 9 8 388.4 84.7% 1170 10 617.9 92.3% 510 11 10 459.6 100.0% 1036 12 11 283.9 62.4% 830 13 12 519.9 89.5% 815 14 13 356.2 76.0% 1310 15 16 17 1. Calculate the average results for the whole team 18 2. 19 3. Identify 5 people who should be worked on intensely to achieve the Quality goal (95.0%) 20 4. Identify and justify which KPI's need to be worked on first Identify the 5 people who have the greatest impact on the overall AHT score of the entire team 21 5. Provide 3 main behaviors that can cause a low AHT result 22 6. Plan corrective actions to improve the results for your team LC
Transcribed Image Text:A B C E G H ntID АНТ Quality number of cases 2 1 416.7 95.6% 503 3 2 613.5 99.0% 260 4 3 430.7 100.0% 385 5 4 579.0 93.8% 412 6 5 403.9 78.9% 1089 7 406.5 90.6% 894 8 7 364.4 51.4% 233 9 8 388.4 84.7% 1170 10 617.9 92.3% 510 11 10 459.6 100.0% 1036 12 11 283.9 62.4% 830 13 12 519.9 89.5% 815 14 13 356.2 76.0% 1310 15 16 17 1. Calculate the average results for the whole team 18 2. 19 3. Identify 5 people who should be worked on intensely to achieve the Quality goal (95.0%) 20 4. Identify and justify which KPI's need to be worked on first Identify the 5 people who have the greatest impact on the overall AHT score of the entire team 21 5. Provide 3 main behaviors that can cause a low AHT result 22 6. Plan corrective actions to improve the results for your team LC
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