ntID АНТ Quality number of cases 1 416.7 95.6% 503 2 613.5 99.0% 260 3 430.7 100.0% 385 4 579.0 93.8% 412 5 403.9 78.9% 1089 6 406.5 90.6% 894 7 364.4 51.4% 233 8 388.4 84.7% 1170 9 617.9 92.3% 510 10 459.6 100.0% 1036 11 283.9 62.4% 830 12 519.9 89.5% 815 13 356.2 76.0% 1310 |1. Calculate the average results for the whole team |2. Identify the 5 people who have the greatest impact on the overall AHT score of the entire team 3. Identify 5 people who should be worked on intensely to achieve the Quality goal (95.0%) 4. Identify and justify which KPI's need to be worked on first 5. Provide 3 main behaviors that can cause a low AHT result 6. Plan corrective actions to improve the results for your team
ntID АНТ Quality number of cases 1 416.7 95.6% 503 2 613.5 99.0% 260 3 430.7 100.0% 385 4 579.0 93.8% 412 5 403.9 78.9% 1089 6 406.5 90.6% 894 7 364.4 51.4% 233 8 388.4 84.7% 1170 9 617.9 92.3% 510 10 459.6 100.0% 1036 11 283.9 62.4% 830 12 519.9 89.5% 815 13 356.2 76.0% 1310 |1. Calculate the average results for the whole team |2. Identify the 5 people who have the greatest impact on the overall AHT score of the entire team 3. Identify 5 people who should be worked on intensely to achieve the Quality goal (95.0%) 4. Identify and justify which KPI's need to be worked on first 5. Provide 3 main behaviors that can cause a low AHT result 6. Plan corrective actions to improve the results for your team
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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Question
1
Transcribed Image Text:A
B
C
E
G
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ntID
АНТ
Quality number of cases
2
1
416.7
95.6%
503
3
2
613.5
99.0%
260
4
3
430.7
100.0%
385
5
4
579.0
93.8%
412
6
5
403.9
78.9%
1089
7
406.5
90.6%
894
8
7
364.4
51.4%
233
9
8
388.4
84.7%
1170
10
617.9
92.3%
510
11
10
459.6
100.0%
1036
12
11
283.9
62.4%
830
13
12
519.9
89.5%
815
14
13
356.2
76.0%
1310
15
16
17 1.
Calculate the average results for the whole team
18 2.
19 3. Identify 5 people who should be worked on intensely to achieve the Quality goal (95.0%)
20 4. Identify and justify which KPI's need to be worked on first
Identify the 5 people who have the greatest impact on the overall AHT score of the entire team
21 5.
Provide 3 main behaviors that can cause a low AHT result
22 6.
Plan corrective actions to improve the results for your team
LC
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