Nonfinancial measures of quality and time. For the past two years, Worldwide Cell Phones (WCP) has been working to improve the quality of its phones. Data for 2016 and 2017 follows (in thousands of phones): 2016 2,500 125 190 150 13 days 28 days 2017 Cell phones produced and shipped Number of defective units shipped Number of customer complaints Units reworked before shipping Manufacturing cycle time Average customer-response time 10,000 400 250 700 14 days 26 days

Nonfinancial measures of quality and time. For the past two years, Worldwide Cell Phones (WCP) has been working to improve the quality of its phones. Data for 2016 and 2017 follows (in thousands of phones): 2016 2,500 125 190 150 13 days 28 days 2017 Cell phones produced and shipped Number of defective units shipped Number of customer complaints Units reworked before shipping Manufacturing cycle time Average customer-response time 10,000 400 250 700 14 days 26 days

FINANCIAL ACCOUNTING

10th Edition

ISBN:9781259964947

Author:Libby

Publisher:Libby

Chapter1: Financial Statements And Business Decisions

Section: Chapter Questions

Problem 1Q

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Question

For each year, 2016 and 2017, calculate the Percentage of units reworked during production

Nonfinancial measures of quality and time. For the past two years, Worldwide Cell Phones (WCP)
has been working to improve the quality of its phones. Data for 2016 and 2017 follows (in thousands of
phones):
2016
2,500
125
190
150
13 days
28 days
2017
Cell phones produced and shipped
Number of defective units shipped
Number of customer complaints
Units reworked before shipping
Manufacturing cycle time
Average customer-response time
10,000
400
250
700
14 days
26 days

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