nmunicatio ortant with
Chapter1: Financial Statements And Business Decisions
Section: Chapter Questions
Problem 1Q
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Question
Transcribed Image Text:Discuss why 'interpersonal
communication' is so
important within the service
industries? b) What is 'Active
Listening' and how is this
demonstrated in practice? c)
Give an example of a
situation where using 'active
listening' would be most
advantageous?
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