Negative Message Assignment As a staff employee at DawnSign Press, you were surprised but honored when owner Joe Dannis handed you a letter and asked you to answer it for him. The letter was from Melissa Thomas, a customer who had used one of DawnSign Press's books in a class and found it very helpful. However, she said that she was "profoundly disappointed" when she learned that Joe's business was not staffed by deaf people only. Melissa said that, as a deaf person herself, she had experienced great difficulty in finding employment. She felt that DawnSign Press should set an example by hiring an all-deaf staff, thus providing jobs for many deserving people. She wants DawnSign Press to change its hiring policy. Joe knows that you have studied business communication. That is why he asks you to prepare a letter that responds to this inquiry but that may also be used for any future similar situations. Because you have heard Joe talk about his employment philosophy, you realize that, in a perfect world, he would hire only deaf employees. But Joe is forced to hire hearing employees as well in order to provide the best quality products and services. Your task: For Joe's signature, prepare a bad-news message letter. Format this message as a letter. To review a sample business letter format, review the Appendix in the back of your text. Business letter format is addressed on those pages. You can use some of the models in Chapter 11 as a guide, as well. Your letter should start indirectly, provide reasons, present the bad news (or imply it), and close pleasantly. You might want to visit the DawnSign Press Web site (http://www.dawnsign.com) for more information. Address the letter to Ms. Melissa Thomas, 4752 Monroe Street, Toledo, OH 43623.
Negative Message Assignment As a staff employee at DawnSign Press, you were surprised but honored when owner Joe Dannis handed you a letter and asked you to answer it for him. The letter was from Melissa Thomas, a customer who had used one of DawnSign Press's books in a class and found it very helpful. However, she said that she was "profoundly disappointed" when she learned that Joe's business was not staffed by deaf people only. Melissa said that, as a deaf person herself, she had experienced great difficulty in finding employment. She felt that DawnSign Press should set an example by hiring an all-deaf staff, thus providing jobs for many deserving people. She wants DawnSign Press to change its hiring policy. Joe knows that you have studied business communication. That is why he asks you to prepare a letter that responds to this inquiry but that may also be used for any future similar situations. Because you have heard Joe talk about his employment philosophy, you realize that, in a perfect world, he would hire only deaf employees. But Joe is forced to hire hearing employees as well in order to provide the best quality products and services. Your task: For Joe's signature, prepare a bad-news message letter. Format this message as a letter. To review a sample business letter format, review the Appendix in the back of your text. Business letter format is addressed on those pages. You can use some of the models in Chapter 11 as a guide, as well. Your letter should start indirectly, provide reasons, present the bad news (or imply it), and close pleasantly. You might want to visit the DawnSign Press Web site (http://www.dawnsign.com) for more information. Address the letter to Ms. Melissa Thomas, 4752 Monroe Street, Toledo, OH 43623.
Social Psychology (10th Edition)
10th Edition
ISBN:9780134641287
Author:Elliot Aronson, Timothy D. Wilson, Robin M. Akert, Samuel R. Sommers
Publisher:Elliot Aronson, Timothy D. Wilson, Robin M. Akert, Samuel R. Sommers
Chapter1: Introducing Social Psychology
Section: Chapter Questions
Problem 1RQ1
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Transcribed Image Text:Negative Message Assignment
As a staff employee at DawnSign Press, you were surprised but honored when
owner Joe Dannis handed you a letter and asked you to answer it for him. The
letter was from Melissa Thomas, a customer who had used one of DawnSign
Press's books in a class and found it very helpful. However, she said that she was
"profoundly disappointed" when she learned that Joe's business was not staffed by
deaf people only. Melissa said that, as a deaf person herself, she had experienced
great difficulty in finding employment. She felt that DawnSign Press should set an
example by hiring an all-deaf staff, thus providing jobs for many deserving people.
She wants DawnSign Press to change its hiring policy.
Joe knows that you have studied business communication. That is why he asks
you to prepare a letter that responds to this inquiry but that may also be used for
any future similar situations. Because you have heard Joe talk about his
employment philosophy, you realize that, in a perfect world, he would hire only
deaf employees. But Joe is forced to hire hearing employees as well in order to
provide the best quality products and services.
Your task: For Joe's signature, prepare a bad-news message letter. Format this
message as a letter. To review a sample business letter format, review the Appendix
in the back of your text. Business letter format is addressed on those pages. You
can use some of the models in Chapter 11 as a guide, as well. Your letter should
start indirectly, provide reasons, present the bad news (or imply it), and close
pleasantly. You might want to visit the DawnSign Press Web site
(http://www.dawnsign.com) for more information. Address the letter to Ms.
Melissa Thomas, 4752 Monroe Street, Toledo, OH 43623.
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