Mr. Roy, newly appointed as 'Head-Service quality' of TS Ltd., has been asked to address the following complaints from customers. He would start solving issues using Pareto Analysis (80/20 Rule) in the first quarter. Complaint Categories No. of Complaints Customer Service 218 Overcharging/Wrong Billing 372 Non-posting of payments to account 97 Transfer of connections 21 Faults in Line 436 Connection Installations 65 Late attending of complaints 246 Activation of wrong plans 135 Substantiate with relevant figures whether the complaint 'Activation of wrong plans'

FINANCIAL ACCOUNTING
10th Edition
ISBN:9781259964947
Author:Libby
Publisher:Libby
Chapter1: Financial Statements And Business Decisions
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Activation of wrong plans in first quarter or not?

Mr. Roy, newly appointed as 'Head-Service quality' of TS Ltd., has been asked to address
the following complaints from customers. He would start solving issues using Pareto
Analysis (80/20 Rule) in the first quarter.
Complaint Categories
No. of Complaints
Customer Service
218
Overcharging/Wrong Billing
372
Non-posting of payments to account
97
Transfer of connections
21
Faults in Line
436
Connection Installations
65
Late attending of complaints
246
Activation of wrong plans
135
Substantiate with relevant figures whether the complaint 'Activation of wrong plans'
Transcribed Image Text:Mr. Roy, newly appointed as 'Head-Service quality' of TS Ltd., has been asked to address the following complaints from customers. He would start solving issues using Pareto Analysis (80/20 Rule) in the first quarter. Complaint Categories No. of Complaints Customer Service 218 Overcharging/Wrong Billing 372 Non-posting of payments to account 97 Transfer of connections 21 Faults in Line 436 Connection Installations 65 Late attending of complaints 246 Activation of wrong plans 135 Substantiate with relevant figures whether the complaint 'Activation of wrong plans'
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