Measures and indicators of product and service performance that have a strong correlation with customer satisfaction are appropriate to monitor. A. True B. False
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- 44Match the Key Dimensions of Quality which describes Safety:a.Minimize risks .b.Follow standards.c.Proactivity.d.Sensitivity to need of providers and producing the desired outcomes.Please give two examples of each of the following sources of errors. a. Instrumental error b. Personal error c. Method/operational error
- Which among the following is a variable quality? A. Audits conducted in a period of time B. Machine set-up time C. Number of defective parts D. Customer complaintsExplain the following in Process Model Quality Assurance (Mention Examples if required) [10] Validation Certification VerificationAssessing how well a product or service performs its intended purpose is the definition of the value dimension quality. true or false
- A premium golf ball production line must produce all of its balls to 1.615 ounces in order to get the top rating (and therefore the top dollar). Samples are drawn hourly and checked. If the production line gets out of sync with the target weight on a statistical significance test it must be shut down and repaired. Assume that the weight of golf balls is normally distributed. This hour’s sample of 18 balls has a mean of 1.611 ounces and a standard deviation of 0.065 ounces. This hour's sample mean falls -0.2600 standard errors below the mean. What is the exact p-value of this t statistic? (Enter your answer to 4-decimal places, for example 0.1000.)Your friend has visited a new restaurant in town and recommends you try it. As you have learned about service marketing, you know that you should not have too high expectations of the quality. Which of the following could be a reason for this? Select one alternative: This is because the quality of a service may vary greatly depending on who provides them and when, where and how. This is because a service cannot be stored for later sale or use. This is because you believe that good service is a personally defined characteristic. This is because a service is consumed and produced at the same time and cannot be separated from the provider of the service.day, a FedEx competitor processes approximately 70,000 shipments. Suppose that they use the same Service Quality Index as FedEx and identified the following numbers of errors during a five-day week (see the “FedEx: Measuring Service Performance” box): These values are hypothetical and do not reflect any real company’s actual performance. Complaints reopened: 125 Damaged packages: 18 International: 102 Invoice adjustments: 282 Late pickup stops: 209 Lost packages: 2 Missed proof of delivery: 26 Right date late: 751 Traces: 115 Wrong day late: 15 Compute the Service Quality Indicator by finding the weighted sum of errors as a percentage of total shipments.