Mary Barton, a single mother with three children, was hired as an order-entry clerk for a trucking firm. Her first two weeks on the job were spent in a special class from 8 A.M. to 4 P.M., where she learned how to sort, code, and enter the orders on the computer. An instruc worked with her constantly at first, and then less frequently as she gained skill and confidence. Mary was happy to have the job and enjoyed her work schedule. When the training was completed, she was told to report to the order-entry department the following Monday. When she was first employed, either Mary failed to read and understand the printed information about her regular work schedule or perhaps the recruiter forgot to tell her that she was to fill a spot in a special shift that worked from 4 A.M. until noon. In any case, Mary failed to report to work on the early schedule on the first day of regular work. When she did arrive at 8 A.M., her supervisor criticized her for lack of responsibility. Mary responded by saying that she could not work the early shift because she had to prepare he children for school, and she threatened to resign if she could not work on the later shift. Because of a heavy workload and a difficult labor market, the supervisor needed Linda to do the job, yet had no room for her in the 8 A.M. to 4 P.M. shift. Questions 1. Analyze the communication blockages in this case. Discuss ideas such as upward and downward communication, listening, realistic job previews, feedback, and inference. 2. Explain how you would handle the employment situation at the end of the case. What ideas from the module could be applied to help resolve this problem?
Mary Barton, a single mother with three children, was hired as an order-entry clerk for a trucking firm. Her first two weeks on the job were spent in a special class from 8 A.M. to 4 P.M., where she learned how to sort, code, and enter the orders on the computer. An instruc worked with her constantly at first, and then less frequently as she gained skill and confidence. Mary was happy to have the job and enjoyed her work schedule. When the training was completed, she was told to report to the order-entry department the following Monday. When she was first employed, either Mary failed to read and understand the printed information about her regular work schedule or perhaps the recruiter forgot to tell her that she was to fill a spot in a special shift that worked from 4 A.M. until noon. In any case, Mary failed to report to work on the early schedule on the first day of regular work. When she did arrive at 8 A.M., her supervisor criticized her for lack of responsibility. Mary responded by saying that she could not work the early shift because she had to prepare he children for school, and she threatened to resign if she could not work on the later shift. Because of a heavy workload and a difficult labor market, the supervisor needed Linda to do the job, yet had no room for her in the 8 A.M. to 4 P.M. shift. Questions 1. Analyze the communication blockages in this case. Discuss ideas such as upward and downward communication, listening, realistic job previews, feedback, and inference. 2. Explain how you would handle the employment situation at the end of the case. What ideas from the module could be applied to help resolve this problem?
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
Section: Chapter Questions
Problem 1CE
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Transcribed Image Text:Mary Barton Case
Mary Barton, a single mother with three children, was hired as an order-entry clerk for a
trucking firm. Her first two weeks on the job were spent in a special class from 8 A.M. to
4 P.M., where she learned how to sort, code, and enter the orders on the computer. An instructor
worked with her constantly at first, and then less frequently as she gained skill and
confidence. Mary was happy to have the job and enjoyed her work schedule. When the
training was completed, she was told to report to the order-entry department the following
Monday.
When she was first employed, either Mary failed to read and understand the printed
information about her regular work schedule or perhaps the recruiter forgot to tell her that
she was to fill a spot in a special shift that worked from 4 A.M. until noon. In any case,
Mary failed to report to work on the early schedule on the first day of regular work. When
she did arrive at 8 A.M., her supervisor criticized her for lack of responsibility. Mary
responded by saying that she could not work the early shift because she had to prepare her
children for school, and she threatened to resign if she could not work on the later shift.
Because of a heavy workload and a difficult labor market, the supervisor needed Linda to
do the job, yet had no room for her in the 8 A.M. to 4 P.M. shift.
Questions
1. Analyze the communication blockages in this case. Discuss ideas such as upward and
downward communication, listening, realistic job previews, feedback, and inference.
2. Explain how you would handle the employment situation at the end of the case. What
ideas from the module could be applied to help resolve this problem?
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