Many of Hoosier Burger’s customers work in the downtown area, so Bob and Thelma think a noon delivery service will offer additional convenience to their customers. Until a new system is implemented, the delivery service will be operated manually. Bob envisions the delivery system operating as follows. When a customer calls and places a delivery order, a Hoosier Burger employee records the order on a multiform order ticket. The employee captures such details as customer name, business or home address, phone number, order placement time, items ordered, and amount of sale. The multiform document is sent to the kitchen, where it is separated when the order is ready for delivery. Two copies accompany the order; a third copy is placed in a reconciliation box. When the order is prepared, the delivery person delivers the order to the customer, removes one order ticket from the food bag, collects payment for the order, and returns it to Hoosier Burger. Upon arriving at Hoosier Burger, the delivery person gives the order ticket and the payment to Bob. Each evening Bob reconciles the order tickets stored in the reconciliation box with the delivery payments and matching order tickets returned by the delivery person. At the close of business each evening, Bob uses the data from the order tickets to update the goods sold and inventory files. Inventory management includes adding new products, deleting products, and updating products and resources. Q.2. Modify Hoosier Burger’s level-0 diagram (Figure 2) to reflect the changes mentioned above. Write your assumptions if any.
Many of Hoosier Burger’s customers work in the downtown area, so Bob and Thelma think a
noon delivery service will offer additional convenience to their customers. Until a new system is
implemented, the delivery service will be operated manually. Bob envisions the delivery system
operating as follows. When a customer calls and places a delivery order, a Hoosier Burger
employee records the order on a multiform order ticket. The employee captures such details as
customer name, business or home address, phone number, order placement time, items
ordered, and amount of sale. The multiform document is sent to the kitchen, where it is
separated when the order is ready for delivery. Two copies accompany the order; a third copy is
placed in a reconciliation box. When the order is prepared, the delivery person delivers the
order to the customer, removes one order ticket from the food bag, collects payment for the
order, and returns it to Hoosier Burger. Upon arriving at Hoosier Burger, the delivery person
gives the order ticket and the payment to Bob. Each evening Bob reconciles the order tickets
stored in the reconciliation box with the delivery payments and matching order tickets returned
by the delivery person. At the close of business each evening, Bob uses the data from the order
tickets to update the goods sold and inventory files. Inventory management includes adding
new products, deleting products, and updating products and resources.
Q.2. Modify Hoosier Burger’s level-0 diagram (Figure 2) to reflect the changes mentioned
above. Write your assumptions if any.
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