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- See images for question details.Management is Question 16 options: an art a science both an art and a science none of the aboveQuestion 3 Which of the following is classified as value added activities in a hospitality services (5- star hotel) firm? A)Coordination meetings among the user departments to ensure that guest requests are quickly responded B)Stocking large quantities of linens and towels so that the guests are not disappointed on the availability of these C)Introducing a new two-step verification procedure of the menu to be delivered as room service to ensure it is as per order D)None of the above
- Question 8 A schematic technique to discover possible causes of quality problems in an overall process is a: O Check Sheet O Cause-and-Effect Diagram O Scatter Diagram O Flow Chart O Pareto Chart23 The majority of respondents to a customer satisfaction survey given by an eyeglass store say that, although they like the selection of eyeglasses and the price, the wait for service is too long and the staff seems rude to customers. The eyeglass store’s next step will most likely be to _____. contact the respondents and talk with them individually keep things as they are since customers are happy with the product and price figure out a way to get customer wait time decreased meet with staff to talk about the surveycould we applied the example on car maintenance workshop?