Make recommendations to the airline company, using Taguchi analysis.
An airline company wishes to reduce the customer waiting time at the gates at a major airport using Taguchi Design of Experiments. The management decides to use Taguchi design of experiments for this project.
|
Control Factors |
Level 1 |
Level 2 |
|
Assigned seating |
Yes (Y) |
No (N) |
|
Number of check-in bags allowed |
1 |
2 |
|
Food and beverage supply on flight |
Beverage only (B) |
Food and Beverage (FB) |
Since there are 3 control factors with 2 levels in each, a total of 8 “runs” are possible. However, since performing the experiment with all possible runs is time-consuming, the management decides to consider only 4 runs.
The noise factors are four different gates assigned to the airline. The experiment data is shown in the following table:
|
Assigned |
Bags |
Food/Bev |
Gate 1 |
Gate 2 |
Gate 3 |
Gate 4 |
|
Y |
1 |
B |
31 |
27 |
29 |
32 |
|
Y |
2 |
FB |
46 |
40 |
38 |
35 |
|
N |
1 |
FB |
31 |
29 |
28 |
37 |
|
N |
2 |
B |
45 |
43 |
42 |
41 |
Make recommendations to the airline company, using Taguchi analysis.
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