Topic: 1.2 Discussion Forumre.com/courses/18117/discussion_topics/243120soft 365+Log In to Canvas Cengage eTextbook NCCTCommunication: Verbal and NonverbalInstructions1. Read 4-3: Verbal and Nonverbal Communication found in Chapter 4 of your textbook.2. Then, analyze the following situation:3. Discuss the following questions:How should Kevin ethically deal with the angry patient who is yelling about her bill?o What would you say to the patient who is angry about the delay in the waiting room?[]Today at Dr. Joe's office the computer system is slow, and the doctor got held up at the hospital due to an emergency.The lead medical assistant called in sick-as if something else could go wrong. The office environment is tense, thepatient is angry because of the delay, and another one has walked into the office to yell at Kevin, the medical assistantworking at the front desk, about her bill.Note: Please read the instructions provided in the following links before submitting your entry:Participation RulesOnline Etiquette RulesTechnical InstructionsSearch entries or author3840UnreadLUC88°F Partly sunny✩ 02:^ E 1 (4)7:01 PM7/25/2023X12

Effective communication is a cornerstone of human interaction, encompassing both verbal and…

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Describe two healthy communication strategies that could have been used by individuals in the video to improve the situation. (1–2 paragraphs) EpsonStHelierNHS. (2019, September 17). Make or break: Incivility in the workplace ESTH 2019. [Video]. https://www.youtube.com/watch?v=S1EDatTYMkE
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