List the issues that arise while establishing the information system architecture needed to serve the new service. Would cloud computing be a good solution to these issues, or are there other options?
Problems with information system design, data, costs, or operations may be evidence of system failure.
DESIGN
The actual system design may not capture the underlying business requirements or improve organizational performance. Information may not be provided quickly enough to be useful; may be in a format that cannot be digested and used; or may represent incorrect data.
The way non-technical business users have to interact with the system can be too complicated and daunting. The system may be designed with a poor user interface. The user interface is the part of the system with which end users interact. For example, an entry form or online data entry screen may be so poorly organized that no one wants to submit data. Request procedures for online information retrieval may be so confusing that users are too frustrated to make requests, or the requested data may be displayed in a format that is too difficult to understand (Spier and Morris, 2003).
Websites can deter visitors from further exploration if the website is confusing and poorly organized, if users cannot easily find the information they are looking for, or if it takes too long to access the website and display it on the user's computer (Palmer, 2002 ). That's what happened to Quixtar.com, Amway's main e-commerce sales channel. This site is considered very successful, but due to poor design, it does not provide as much value as it could. The Organizations window explains how Quixtar.com's website design affected its ability to convert website visitors into buyers and how Quixtar addressed these issues.
An information system can be considered a failure if its design is not compatible with the structure, culture and goals of the organization as a whole. Historically, information systems design has been preoccupied with technical issues at the expense of organizational issues. The result has often been information systems that are technically excellent but incompatible with their organization's structure, culture, and goals. Without tight organizational fit, such systems create tension, instability, and conflict.
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