Lazy Eddie is a furniture chain specializing in recliners. Their management has asked you to review the large number of printed reports that are distributed to Lazy Eddie’s 35 store managers. Management is not sure that the managers actually read or use the reports, even though the store managers say they want them. Store visits have shown many of the reports end up stacked on top of filing cabinets, seemingly untouched. To determine if store managers really use the printed reports, management has asked you to create a procedure that requires users to review and justify their information needs. You could design a form that asks if the information still is required, and why. You could try to get users to decide if a report is worth the cost of producing it. How do you proceed?
Lazy Eddie is a furniture chain specializing in recliners. Their management has asked you to review the large number of printed reports that are distributed to Lazy Eddie’s 35 store managers. Management is not sure that the managers actually read or use the reports, even though the store managers say they want them. Store visits have shown many of the reports end up stacked on top of filing cabinets, seemingly untouched. To determine if store managers really use the printed reports, management has asked you to create a procedure that requires users to review and justify their information needs. You could design a form that asks if the information still is required, and why. You could try to get users to decide if a report is worth the cost of producing it. How do you proceed?
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