Lacy Dallas is examining customer-service costs in the southern region of Camilla Products. Camilla Products has more than 200 separate electrical products that are sold with a 6-month guarantee of full repair or replacement with a new product. When a product is returned by a customer, a service report is prepared. This service report includes details of the problem and the time and cost of resolving the problem. Weekly data for the most recent 8-week period are as follows: Week Customer-Service Department Costs $13,300 Number of Service Reports 185 2 20,500 285 3 12,000 120 4 18,500 360 14,900 21,600 5 275 440 16,500 350 21,300 315
Lacy Dallas is examining customer-service costs in the southern region of Camilla Products. Camilla Products has more than 200 separate electrical products that are sold with a 6-month guarantee of full repair or replacement with a new product. When a product is returned by a customer, a service report is prepared. This service report includes details of the problem and the time and cost of resolving the problem. Weekly data for the most recent 8-week period are as follows: Week Customer-Service Department Costs $13,300 Number of Service Reports 185 2 20,500 285 3 12,000 120 4 18,500 360 14,900 21,600 5 275 440 16,500 350 21,300 315
Chapter1: Financial Statements And Business Decisions
Section: Chapter Questions
Problem 1Q
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Plot the relationship between customer-service costs and number of service reports. Is the relationship economically plausible?
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