Knowledge Check 01 Which of the following statements about the categories of measures commonly included in a balance scorecard are correct? (You may select more than one answer. Single click the box with the question mark to produce a check mark for a correct answer and double click the box with the question mark to empty the box for a wrong answer. Any boxes left with a question mark will be automatically graded as incorrect.) Financial results must be improved in order to improve customer satisfaction Improving business processes is necessary to improve customer satisfaction. Internal business processes need to be improved before the company's employees are able to learn and grow. The company's employees need to continuously learn in order to improve internal business processes.

FINANCIAL ACCOUNTING
10th Edition
ISBN:9781259964947
Author:Libby
Publisher:Libby
Chapter1: Financial Statements And Business Decisions
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Knowledge Check 01
Which of the following statements about the categories of measures commonly included in a balance scorecard are correct? (You may
select more than one answer. Single click the box with the question mark to produce a check mark for a correct answer and
double click the box with the question mark to empty the box for a wrong answer. Any boxes left with a question mark will be
automatically graded as incorrect.)
Financial results must be improved in order to improve customer satisfaction
Improving business processes is necessary to improve customer satisfaction,
Internal business processes need to be improved before the company's employees are able to learn and grow.
The company's employees need to continuously learn in order to improve internal business processes.
Transcribed Image Text:Knowledge Check 01 Which of the following statements about the categories of measures commonly included in a balance scorecard are correct? (You may select more than one answer. Single click the box with the question mark to produce a check mark for a correct answer and double click the box with the question mark to empty the box for a wrong answer. Any boxes left with a question mark will be automatically graded as incorrect.) Financial results must be improved in order to improve customer satisfaction Improving business processes is necessary to improve customer satisfaction, Internal business processes need to be improved before the company's employees are able to learn and grow. The company's employees need to continuously learn in order to improve internal business processes.
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