Joseph Barnes is a CMA (AAMA) certified medical assistant working at a family practice. Today, she was assigned to answer the phone. One of the calls comes from a 42-year-old patient who states the doctor saw him 3 months ago and prescribed Mounjaro, a medication for Diabetes and Lunesta a medication for insomnia. The patient would like to obtain a refill for the medication even though she does not have an appointment scheduled.

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