In what circumstances is it required to raise a process exception?
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In what circumstances is it required to raise a process exception?
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- Scenario 3 Ben Gibson, the purchasing manager at Coastal Products, was reviewing purchasing expenditures for packaging materials with Jeff Joyner. Ben was particularly disturbed about the amount spent on corrugated boxes purchased from Southeastern Corrugated. Ben said, I dont like the salesman from that company. He comes around here acting like he owns the place. He loves to tell us about his fancy car, house, and vacations. It seems to me he must be making too much money off of us! Jeff responded that he heard Southeastern Corrugated was going to ask for a price increase to cover the rising costs of raw material paper stock. Jeff further stated that Southeastern would probably ask for more than what was justified simply from rising paper stock costs. After the meeting, Ben decided he had heard enough. After all, he prided himself on being a results-oriented manager. There was no way he was going to allow that salesman to keep taking advantage of Coastal Products. Ben called Jeff and told him it was time to rebid the corrugated contract before Southeastern came in with a price increase request. Who did Jeff know that might be interested in the business? Jeff replied he had several companies in mind to include in the bidding process. These companies would surely come in at a lower price, partly because they used lower-grade boxes that would probably work well enough in Coastal Products process. Jeff also explained that these suppliers were not serious contenders for the business. Their purpose was to create competition with the bids. Ben told Jeff to make sure that Southeastern was well aware that these new suppliers were bidding on the contract. He also said to make sure the suppliers knew that price was going to be the determining factor in this quote, because he considered corrugated boxes to be a standard industry item. As the Marketing Manager for Southeastern Corrugated, what would you do upon receiving the request for quotation from Coastal Products?Why is it important to make a process exception?Why is a process exception necessary?
- Where would you normally start looking for a breach of the DRY principle?Why is a process exception required?Prybloxx primarily uses one courier company, AJAX Couriers, for all their deliveries. In some circumstances, where AJAX is too busy and does not have capacity to fulfil deliveries or they do not cover certain areas, only then will Prybloxx make use of a different courier company. Prybloxx has recently had a significant influx of customer complaints regarding goods that have not been delivered, delivered long after the agreed delivery time or damaged once they arrive at the customer. Prybloxx is aware of the effect that this could have on demand for their product, customer goodwill and are now investigating insourcing the delivery of their product to customers. Prybloxx has noted that they have two alternatives in insourcing this department – they can either purchase a local courier company that is considered a going concern or they can purchase all of the required assets and set up such a department themselves. Mr. Pranoto (production manager) has requested that you prepare a report…
- Process implementation• The role of BPMS– Advantages– challengesHow can a CRM system be leveraged to identify potential customer churn and prevent it?A pharmaceutical company has the following situation involving the processing of purchases transaction, were the outside entities are suppliers (who receive purchase orders and ship ordered goods with packing slip), the inventory control department (which prepares requisition related to the needed goods), the store room( which accepts received goods from the receiving department together with receiving reports), and the cash disbursements department ( which receives approved suppliers invoices, together with supporting purchase orders and receiving reports), and management (which receives purchase analysis reports from purchasing ) Required: Draw a context diagram (data flow diagram) for the situation Prepare in good form level zero data flow diagram that articulates with links to context diagram in A the sub processes Preparing the requisitions for needed goods Place order for goods Receive and count goods Place goods in store room Record invoice and approve for payment Prepare…