In general, pooling available safety capacity to serve all customers improves the performance of a service process, as inventory pooling also improved service level. However, if arrivals differ significantly in terms of processing requirements and waiting costs, it may be better to ________ and process them separately, because it will ________ variability in processing time within each class.   **segregate; increase **segregate; reduce **pool; reduce **pool; increase Reducing variability in interarrival and processing time is a key to the performance improvement in a process. Which one of the following is NOT an appropriate lever to reduce the variability? **In manufacturing, choose more reliable supplier with consistent delivery time. **In service operations, use reservation or appointments to reduce variability in interarrival times. **Standardize work procedure, lower worker turnover rate to reduce the variability in processing times. **Increase the level of customization to offer a wide variety of services.

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
icon
Related questions
Question

In general, pooling available safety capacity to serve all customers improves the performance of a service process, as inventory pooling also improved service level. However, if arrivals differ significantly in terms of processing requirements and waiting costs, it may be better to ________ and process them separately, because it will ________ variability in processing time within each class.  

**segregate; increase

**segregate; reduce

**pool; reduce

**pool; increase

Reducing variability in interarrival and processing time is a key to the performance improvement in a process. Which one of the following is NOT an appropriate lever to reduce the variability?

**In manufacturing, choose more reliable supplier with consistent delivery time.

**In service operations, use reservation or appointments to reduce variability in interarrival times.

**Standardize work procedure, lower worker turnover rate to reduce the variability in processing times.

**Increase the level of customization to offer a wide variety of services.

 

Expert Solution
steps

Step by step

Solved in 2 steps

Blurred answer
Similar questions
Recommended textbooks for you
Practical Management Science
Practical Management Science
Operations Management
ISBN:
9781337406659
Author:
WINSTON, Wayne L.
Publisher:
Cengage,
Operations Management
Operations Management
Operations Management
ISBN:
9781259667473
Author:
William J Stevenson
Publisher:
McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi…
Operations and Supply Chain Management (Mcgraw-hi…
Operations Management
ISBN:
9781259666100
Author:
F. Robert Jacobs, Richard B Chase
Publisher:
McGraw-Hill Education
Business in Action
Business in Action
Operations Management
ISBN:
9780135198100
Author:
BOVEE
Publisher:
PEARSON CO
Purchasing and Supply Chain Management
Purchasing and Supply Chain Management
Operations Management
ISBN:
9781285869681
Author:
Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:
Cengage Learning
Production and Operations Analysis, Seventh Editi…
Production and Operations Analysis, Seventh Editi…
Operations Management
ISBN:
9781478623069
Author:
Steven Nahmias, Tava Lennon Olsen
Publisher:
Waveland Press, Inc.